Front Desk Supervisor
2 weeks ago
**About us**
We are professional, agile, innovative and our goal is to create a warm, welcoming environment for both our guests and our staff. We believe in teamwork, continuous learning, and celebrating our successes together..
Our work environment includes:
- Modern office setting
- Growth opportunities
- On-the-job training
- Ensure exceptional guest service by providing personalized attention and resolving any guest concerns or complaints.
- Maintain a high level of knowledge about the hotel facilities, services, and local attractions to assist guests effectively.
- Develop and implement guest service standards and procedures to enhance guest satisfaction.
- Oversee the daily operations of the front desk, including check-in, check-out, and guest registration processes.
- Monitor and manage room inventory to maximize occupancy and revenue.
- Generate revenue through upselling, cross-selling, and promoting hotel services and amenities.
- Excecute plans to optimize room rates, promotions, and packages.
- Maintain effective communication channels with other departments, such as housekeeping, maintenance, and food and beverage, to ensure smooth operations.
- Implement training initiatives to ensure consistent service standards and continuous improvement
**Salary**: RM2,000.00 - RM2,549.72 per month
**Benefits**:
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Commission pay
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- George Town: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma/Advanced Diploma (preferred)
**Language**:
- English (required)
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