Front Desk Supervisor

2 weeks ago


George Town, Malaysia Island City Hotel Full time

**About us**

We are professional, agile, innovative and our goal is to create a warm, welcoming environment for both our guests and our staff. We believe in teamwork, continuous learning, and celebrating our successes together..

Our work environment includes:

- Modern office setting
- Growth opportunities
- On-the-job training
- Ensure exceptional guest service by providing personalized attention and resolving any guest concerns or complaints.
- Maintain a high level of knowledge about the hotel facilities, services, and local attractions to assist guests effectively.
- Develop and implement guest service standards and procedures to enhance guest satisfaction.
- Oversee the daily operations of the front desk, including check-in, check-out, and guest registration processes.
- Monitor and manage room inventory to maximize occupancy and revenue.
- Generate revenue through upselling, cross-selling, and promoting hotel services and amenities.
- Excecute plans to optimize room rates, promotions, and packages.
- Maintain effective communication channels with other departments, such as housekeeping, maintenance, and food and beverage, to ensure smooth operations.
- Implement training initiatives to ensure consistent service standards and continuous improvement

**Salary**: RM2,000.00 - RM2,549.72 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- George Town: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Language**:

- English (required)



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