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Customer Service Representative

4 weeks ago

Ipoh, Malaysia Aisling Consulting Full time

Act as the primary point of contact for our valued customers. Provide exceptional assistance and support. Empathize, communicate effectively, and resolve issues to contribute to organizational goals of delivering outstanding customer experiences.

**Key Responsibilities**
- Identify customer issues, troubleshoot problems, and **work towards effective solutions**

**Working Mode**
- 100% on-site
- Location: Bayan Lepas, Pulau Pinang

**Working Hours**
- Monthly Rotational Shifts
- 5 Days of work per week on monthly rotations
- Possibly work on weekends, depending on shift arrangements

**Renumeration Package**
- RM 2,500 - RM 3,300
- Additional Allowances

**Requirements**:

- **Native Proficiency in Mandarin (Speaking + Reading + Writing)**:

- Fluent English
- Minimum Education Required: SPM

**Benefits**
- Professional Development (Training)
- Statutory Contributions (EPF & SOCSO)
- Medical Benefits & Insurance
- Additional Allowances & Incentives

**Job Types**: Full-time, Permanent

**Salary**: From RM2,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift
- On call
- Rotational shift

Supplemental pay types:

- Attendance bonus
- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Taiping: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

**Language**:

- Mandarin (preferred)
- English (preferred)

Expected Start Date: 09/13/2023

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