Debt Collection Executive/ Manager
9 months ago
Handling inbound/outbound calls.
- Good telephone etiquette.
- Good communication and negotiation skills.
- Dispute resolution.
- Able to perform field visit when required.
- Maintains healthy working environment by complying with procedures, rules, and regulations.
- Results driven, dynamic, creative, positive attitude and team player to achieve company's target and objectives.
- Establish good relationship and rapport with clients.
- Collaborate and work closely with HQ to ensure overall success of the company.
**Requirements**:
- Good command/fluent in English and Bahasa Malaysia. Knowledge in Mandarin and other dialects would be an added advantage.
- Possess at least tertiary education and applicants with previous debt collection and/or call centre experience will be an added value.
- Positive attitude, energetic, proactive and self-motivated.
- Excellent communication skills and interpersonal skills with a pleasant personality.
- Be able to make cold calls, identify decision maker, qualify opportunities and have polished phone presentation skills.
- Possess high level of commitment and ability to achieve KPI.
- Strong time management and planning skill to manage ongoing demand.
- Self-motivated and team player with positive attitude.
- Able to work independently with minimum supervision.
- Required computer skills in Microsoft Word, Microsoft Excel and Outlook.
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