Guest Relation Assistant

3 weeks ago


Petaling Jaya, Malaysia Hotel Armada (PJ) Sdn Bhd Full time

Taking room reservations, giving out correct information about rates, promotions and queries.  Look through the correspondence and key in the special arrangements/request (if any) before actual date of guest arrival.  Pre-blocked room if spefically asked for (if any).  Prepares and sends out reservation confirmation fax to all guest who made reservations except for callers who do not have fax.  Raise complimentary fruit basket/amenities forms to respective department for any guest who is entitled for it (ie. Suite booking and VIP guest ).  Send out reservation confirmation slips for confirm booking.  Arrange transportations for arrival guest upon request.  Should be aware of the various hotel packages & outlets promotions.  Prepare statistical information reports such as group materialization report, Turnaway report, no show report and etc.  Has a proper filing system ie. files for contract rates, T/A rates quatotion or group bookings.  To control the room status in terms of over booking and to have knowledge to upsell the rooms.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5



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