See more Collapse

Patient Relations Executive

2 months ago

Petaling Jaya, Malaysia Assunta Hospital Full time

_**Job Purpose : -**_

Patient Relation Executive works with patients and their families to address concern or special needs that may arise during their course of treatment within the hospital setting.
- **Duties and Responsibilities : -**_

1. Overseeing the overall Patient Feedback Management through investigation & resolution.
2. Collect data about patient care issues, prepares report, analyze trends and reposts information to appropriate department for action.
3. Support & execute decisions made by the management to facilitate continuous quality improvement & patient satisfaction program.
4. Assist in the effective planning & implementation of any project that are assigned by the management to achieve departmental objective.
5. Uses findings from analysis of trends in complaints to mentor individuals & departments to develop appropriate service action plans.
6. Working closely with Hospital's Person-In-Charge & Patient Relation Manager to investigate Medico-Legal cases of the Hospital.
- **Qualifications : -**_
- Minimum Diploma
- Good command in English, Bahasa Malaysia.
- Good computer skills
- At least 2 years of working experience in Customer Service environment.
- Past working experience in a Hospital setting will be an advantage.

Pay: RM2,500.00 - RM3,800.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday
- Weekend jobs

**Experience**:

- Public Relations: 2 years (preferred)

We have other current jobs related to this field that you can find below

  • Patient Navigation Officer

    2 months ago

    Petaling Jaya, Malaysia Beacon Hospital Sdn Bhd Full time

    The customer service officer plays a pivotal role in guiding and navigating patients through the process of seeking opinions from doctors / consultants and the processes involved in getting the due treatment / medical care. Among the job descriptions include: - Attend to patients during their visit to guide them through the processes of seeking medical...

  • Patient Navigation Officer

    1 day ago

    Petaling Jaya, Malaysia Beacon Hospital Sdn Bhd Full time

    The customer service officer plays a pivotal role in guiding and navigating patients through the process of seeking opinions from doctors / consultants and the processes involved in getting the due treatment / medical care. Among the job descriptions include: - Attend to patients during their visit to guide them through the processes of seeking medical...

  • Patient Navigation Officer

    3 weeks ago

    Petaling Jaya, Malaysia Beacon Hospital Sdn Bhd Full time

    Attend to patients during their visit to guide them through the processes of seeking medical opinions from consultants / doctors. - Attend to questions and queries that the patient and/or family members may have with regards to the internal processes / flow. - Provide the right information in navigating the patients through the hospital’s internal...

  • Patient Navigation Officer

    2 weeks ago

    Petaling Jaya, Malaysia Beacon Hospital Sdn Bhd Full time

    **DUTIES & RESPONSIBILITIES**: The customer service officer plays a pivotal role in guiding and navigating patients through the process of seeking opinions from doctors / consultants and the processes involved in getting the due treatment / medical care. Among the job descriptions include: - Attend to patients during their visit to guide them through the...

  • Patient Engagement Operations Executive

    1 week ago

    Petaling Jaya, Malaysia Agensi Pekerjaan & Perundingcara Bright Prospect Sdn Bhd Full time

    Support to key regional projects eg Health Literacy, ESMO Asia - Financial funding/operational support eg Sponsorship/Grant processing, processing contracts and agreements - Support to key internal meetings eg workshops, insights meeting - Support for patient stories, patient journey and PAG mapping - Communication support as and when needed for key...

  • Patient Safety Specialist

    2 months ago

    Petaling Jaya, Malaysia AstraZeneca Full time

    The Patient Safety Specialist is an appropriately qualified person for pharmacovigilance who contributes to the core components of the local pharmacovigilance system, thus ensuring AZ have in place an effective pharmacovigilance system that complies with the legal pharmacovigilance requirements. Core responsibilities may include: - Supporting activities...

  • Patient Navigation Officer(Mandarin Speaker)

    3 weeks ago

    Petaling Jaya, Malaysia Beacon Hospital Sdn Bhd Full time

    Attend to patients during their visit to guide them through the processes of seeking medical opinions from consultants / doctors. - Attend to questions and queries that the patient and/or family members may have with regards to the internal processes / flow. - Provide the right information in navigating the patients through the hospital’s internal...

  • Patient Navigation Officer

    5 days ago

    Petaling Jaya, Malaysia Beacon Hospital Sdn Bhd Full time

    **DUTIES & RESPONSIBILITIES**: The customer service officer plays a pivotal role in guiding and navigating patients through the process of seeking opinions from doctors / consultants and the processes involved in getting the due treatment / medical care. Among the job descriptions include: - Attend to patients during their visit to guide them through the...

  • Key Account Executive

    1 week ago

    Petaling Jaya, Malaysia DKSH Full time

    **Location**:Petaling Jaya, MY, MY**Job Function**:Sales**Requisition Number**:146268**Description**: **Job Summary** Responsible for handling specialty products (include Oncology, haematology and others) where executive have to be well versed with product knowledge, disease area as well as management of key stakeholders in his/her area. Asides from KPIs...

  • Faith and Church Relations Executive

    7 days ago

    Petaling Jaya, Malaysia World Vision Malaysia Full time

    As a team member of Faith & Church, you are to engage, build, and maintain relationships with churches to raise their awareness and understanding of World Vision’s work. You are expected to mobilise churches to support WV’s programmes in prayers, funding, providing manpower, knowledge and skills. **Responsibilities**: - Contribute to meeting WVM Faith...

  • Medical Records Executive

    2 weeks ago

    Petaling Jaya, Malaysia Assunta Hospital Full time

    Responsible in assisting Medical Records Manager to execute and maintain an efficient record management system for the proper filing and prompt retrieval of medical records. - Execute to establish a system of collection, compilation, analysis and presentation of morbidity and mortality statistics and health data on services provided by the hospital. -...

  • Executive, Industrial

    6 days ago

    Petaling Jaya, Malaysia Carsome Sdn Bhd Full time

    **About You**: Responsible for the overall administration, coordination and end to end IR/ER process function. **Your-Day-to-Day**: **1.Industrial & Employee Relations** - Manage and investigate IR/ER cases including disciplinary issues, misconduct, grievances, and absences. - Conduct due inquiry in accordance with industrial law and practices. - Maintain...

  • Demand Executive

    7 days ago

    Petaling Jaya, Malaysia Career Channel Executive Search Full time

    Job Summary: The Demand Executive is the integration point into the sales and commercial organization. Basic forecast modelling is the responsibility of this position. This position leads the dialogue each month for the four Hovid subsidiaries - Hong Kong, Philippines, Singapore, Malaysia, with key stakeholders in Sales, Marketing, Production Planners and...

  • Registered Nurse

    2 weeks ago

    Petaling Jaya, Malaysia Agensi Pekerjaan Carpe Diem Executive Sdn Bhd Full time

    _**URGENT!**_ Description: Registered Nurse is responsible for supporting clinic in administering / assisting doctor on patient care plan and operation in clinic. **Job Duties**: 1. Provide a standard patient and customer care in line with clinic operation guideline & policy. 2. Assisting during doctor's consultation and procedure. 3. Perform nursing task...

  • Business Office Supervisor

    2 weeks ago

    Petaling Jaya, Malaysia Assunta Hospital Full time

    Participate in hospital QA activities. Maintaining appropriate records system. - Provide professionalism, quality customer service at all times while ensuring all registration and/or admission procedures of the patients to hospital are accurately keyed into Origin system and ensuring PDPA is applied at all times. - Ensure registration and/or admission staffs...

  • Brand Executive

    2 weeks ago

    Petaling Jaya, Malaysia AstraZeneca Full time

    **About AstraZeneca** AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious diseases. But we’re more than one of the world’s leading pharmaceutical companies. Join a team with a winning mentality...

  • Public Relations Executive

    1 month ago

    Petaling Jaya, Malaysia The Edge Asia Full time

    Our client is a creatives and relevance branding impact to a wide range of clienteles. **Key responsibilities**: - Cultivate and maintain strong relationships with journalists, reporters, editors, and other media professionals. - Proactively pitch story ideas and press releases to media outlets to generate positive media coverage. - Respond to media...

  • Business Development Executive(Corporate

    1 month ago

    Petaling Jaya, Malaysia Assunta Hospital Full time

    Strong passion in business development. Hungry & driven individuals that strive to be part of a fast moving agency. Good in building good relationship with corporate clients and general practitioners (GP), Good sense of urgency & initiatives to follow-up with clients. **Responsibilities**: - Promote Hospital services and facilities and introduce...

  • Business Development Executive(Corporate

    1 week ago

    Petaling Jaya, Malaysia Assunta Hospital Full time

    Strong passion in business development. Hungry & driven individuals that strive to be part of a fast moving agency. Good in building good relationship with corporate clients and general practitioners (GP), Good sense of urgency & initiatives to follow-up with clients. **Responsibilities**: - Promote Hospital services and facilities and introduce...

  • Clerk - Medical Records

    2 weeks ago

    Petaling Jaya, Malaysia Assunta Hospital Full time

    _**Job Purpose**_ - Executing the mobilization of medical record folder with a complete flow from the requesting, checking, retrieving, dispatching, collecting, receiving, scanning, creating or merging, refurbishing and finally filing. - Executing the checking of documentations in completeness, proper chronological arrangement, continuation of healthcare and...