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Patient Navigation Officer

2 months ago

Petaling Jaya, Malaysia Beacon Hospital Sdn Bhd Full time

The customer service officer plays a pivotal role in guiding and navigating patients through the process of seeking opinions from doctors / consultants and the processes involved in getting the due treatment / medical care. Among the job descriptions include:

- Attend to patients during their visit to guide them through the processes of seeking medical opinions from consultants / doctors.
- Attend to questions and queries that the patient and/or family members may have with regards to the internal processes / flow.
- Provide the right information in navigating the patients through the hospital’s internal processes such as appointments, treatments, payment related matters, etc.
- Provide translation services to patients and/or family members wherever necessary.
- Resolve issues / problems that may be faced by patients to ensure smooth and positive customer experience.
- Be the first point of contact for customers and family members in attending to their feedbacks and/or grievances (if any).
- Raise grievances (if any) to the right person in charge and work together with the HOD in resolving the issues faced by patients and family members.

Pay: RM1,800.00 - RM2,200.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

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