Native Urdu for Team Lead Customer Service

2 weeks ago


Kuala Lumpur, Malaysia TimesConsult Full time

Operation Compliance Management
- Recruitment, mentoring and training up junior and new staffs
- Ensure all staffs are well trained & go-live with the skills smoothly executed & follow their daily operation workflow.
- Performance management: career counseling, coaching, performance development, mentoring, Team huddle, Ops calibration etc... to make sure the team achieve the glide goal.
- Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
- Control Team roster to be efficiencies and work with SMEs/QAs/Trainers to gather feedback regarding productivities and quality problems for service improvement.
- Business Management Responsibilities
- Quality Audit, CSAT deep dive, Payment audit, etc. (depend on client expectations)
- Co-lead with OM/SOM to prepare the operation plans, budgets, etc. to build-up the project.
- Working with Global team & build up client relationship and handle all reports (if needed)
- Ready to work some assignments from Ops Lead

Requirement:

- Fluency in URDU and English (Speaking, listening, writing and reading). working 100% English.
- University/Colleges required.
- 2 years minimum supervising/leading a team of 15 or more people, in a call center/contact center environment.
- Experience in a high-growth organization strongly preferred.
- Must be available to work 24/7. Working 5 days, 2 days off per week (depend on the Ops schedule))

**Job Types**: Full-time, Permanent

**Salary**: RM5,000.00 - RM7,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to Commute:

- Kuala Lumpur (required)

Ability to Relocate:

- Kuala Lumpur: Relocate before starting work (required)



  • Kuala Lumpur, Kuala Lumpur, Malaysia TimesConsult Full time

    Operation Compliance Management Recruitment, mentoring and training up junior and new staffs Ensure all staffs are well trained & golive with the skills smoothly executed & follow their daily operation workflow. Performance management: career counseling, coaching, performance development, mentoring, Team huddle, Ops calibration etc... to make sure the team...


  • Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

    Vacancy: Team lead - Content Moderator (Urdu Speaker) Location: Kuala Lumpur, Malaysia Salary Max: : RM 5000 - 5500 (Can go slightly up) Language: : Urdu + English Headcounts: 2 Work Hour: Rotational Shift (5 days a week) Joining Date: 19th February, 2024. Bachelor’s degree NOTE: Since we have very less time so we cannot hire people from outside of...

  • Content Moderator

    4 weeks ago


    Kuala Lumpur, Malaysia Agensi Pekerjaan Language Talent Solutions Sdn Bhd Full time

    Position: Content Moderator - Urdu speaker Location: KL Sentral Working hours: 24/7 rotational shift **Salary**: RM4,000 (basic) + RM 200 (Housing allowance) + RM 300 (KPI allowance) + RM 350 (Shift allowance) Start date: 13 May 2024 **Requirements**: - Native Urdu speakers - Spouse visa in Malaysian - Must be immediate joiner - Prefer to have content...


  • Kuala Lumpur, Malaysia Wipro limited Full time

    **JOB DESCRIPTION**: - Prepare quality stats/insights reporting to help the COE and/or BPO improve and grow. - Facilitate calibration/alignment sessions to ensure quality review accuracy and consistency between all key stakeholders. - Prepare daily/weekly/monthly reporting for LOBs to track and trend quality issues. **REQUIREMENTS**: - Fresher’s or 6...


  • Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

    ROLE: Team Lead Customer Service - Native Japanese Location: Bangkok, Thailand **Salary**: 90,000 - 100,000 THB Head Counts: 1 Joining: Immediate Education: Bachelor's degree is a must NOTE: Minimum 1 year of experience as a Team Leader in a BPO environment, or experience in team management from social media platforms, content moderation, customer...


  • Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

    ROLE: Team Lead Customer Service - Native Japanese Location: Bangkok, Thailand **Salary**: 80,000 - 100,000 THB Head Counts: 1 Joining: Immediate Education: Bachelor's degree is a must NOTE: Minimum 1 year of experience as a Team Leader in a BPO environment, or experience in team management from social media platforms, content moderation, customer...


  • Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from Home **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: BilingualismMultilingual/Bilingual Customer Service/Translators- Chinese (Taiwan) - Japanese - Korean - German - Mandarin - Cantonese - Arabic - Spanish -...

  • Content Review

    6 days ago


    Kuala Lumpur, Malaysia ManpowerGroup Malaysia Full time

    Role**:Content Review (Hindi, Urdu + English)** Working schedule**:Rotational 24*7** Location**:KL, Sentral** Type: Permanent **Salary**: RM3,000 - 3500 (basic) Eligible: Fresh / Experience **Requirements**: - Proficiency in Native Language (Read/Speak) - Good command over verbal & written English language - Prior work experience in a LPO/Regulatory...


  • Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from Home **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: BilingualismMultilingual/Bilingual Customer Service/Translators- Chinese (Taiwan) - Japanese - Korean - German - Mandarin - Cantonese - Arabic - Spanish -...


  • Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Flexible Japanese language customer support Native speaker - A leading BPO is looking for **Customer Service Representatives - Native Japanese** to...


  • Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Flexible Japanese language customer support Native speaker - A leading BPO is looking for **Customer Service Representatives - Native Japanese** to...


  • Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Job Description**: **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Flexible Japanese language customer support Native speaker - A leading BPO is looking for **Customer Service Representatives -...


  • Kuala Lumpur, Malaysia MyGlit Full time

    **Role**:Any Other **Timings**:Flexible (Permanent) **Industry**:BPO / ITES **Process**:Voice **Functional Area**:Any Other **Work Mode**:Work from Home Key Skills: BilingualismMultilingual/Bilingual Customer Service/Translators- Chinese (Taiwan) - Japanese - Korean - German - Mandarin - Cantonese - Arabic - Spanish - Portuguese - Indonesian - Thai -...

  • Native Korean

    1 month ago


    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Day Shift (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Korean Korean Language CSR Native Korean - A leading BPO is looking for Customer Service Representatives - Native Korean to join their team...

  • Native Korean

    4 weeks ago


    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Day Shift (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Korean Korean Language CSR Native Korean - A leading BPO is looking for Customer Service Representatives - Native Korean to join their team...


  • Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

    Vacancy: Native Japanese - Team Lead Customer Service Location: Kuala Lumpur, Malaysia. **Salary**: RM13,500 -14,000 Sector: Aviation Language Proficiency: Japanese + English (B2 level). Aviation sector experience mandatory. About Role: The responsibility of the team lead is to ensure that organizational metrics and goals are met by rallying and...


  • Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

    Vacancy: Korean Team Lead - Customer Service Location: Kuala Lumpur Malaysia. Salary Max: RM 11,500 Project: Social Media Account Language: Korean + English Headcounts: 3 Joining Date: ASAP or with Notice period Shift timing : Rotational shift Education: Diploma and Bachelor 's degree plus at least 1 year Team Lead Customer Service experience Role &...


  • Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

    Vacancy: Native & Non Native Japanese - Customer Service Associate (For Non - Native Japanese JLPT N1 only is accepted) Location: Kuala Lumpur Sentral, Malaysia. **Work Mode**: **(Hybrid) - anywhere within Malaysia (come to the office whenever required) - Bangsar South, Kuala Lumpur)** **Salary**: Non Native -RM 9000 **Salary**: Native -RM...


  • Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

    Vacancy: Native & Non Native Japanese - Customer Service Associate (For Non - Native Japanese JLPT N1 or N2 only is accepted) - Location: Kuala Lumpur Sentral, Malaysia. Work Mode: - Work From Home - anywhere within Malaysia (come to the office whenever required) - Bangsar South, Kuala Lumpur) - Salary: Non Native -RM 9000 **Salary**: Native -RM 10,000 -...

  • Native Japanese

    1 week ago


    Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

    Vacancy: Native Japanese - Team Lead Content Moderator Location: Kuala Lumpur Sentral, Malaysia. Salary Max: RM 12,500 Permanent Job Language: Japanese + English Headcounts: 6 Joining Date: ASAP or with Notice period Diploma or Bachelor 's degree - with at least 1 year Team lead experience in Content Moderator/Customer Service experience Roles &...