Reservation Officer

2 months ago

Johor Bahru, Malaysia Trove Johor Bahru Full time

Produce and check daily reports, ensuring that the previous day’s reservations are accurate and confirmations are sent.
- Maintain room rates on the company systems and spot-check third party websites (OTAs) to ensure accuracy of rates and allotments
- Monitor incoming bookings and flagging any concern dates with the Sales Department
- Manage room allocation during the headline events. Liaise with internal departments regarding key customers, guests and sponsors to ensure that all goes smoothly with their bookings
- Manage room allocation during other periods, e.g. group bookings
- Liaise with Front Desk and Food & Beverage Department regarding allocation, e.g. for long-stay guests and those with special requirements
- Monitor, review and develop the department’s procedures to ensure that they remain efficient reservations and group enquiries.
- To receive, handle and convert all new enquires in line with the Sales’ strategy and ensure all guests receive a consistently high standard of service throughout the booking process. Accurately input reservations into Wish.Net system
- To sell in line with the selling strategies and adhere to diary management principles to maximize yield for the hotel
- Actively up-sell and cross sell the products and facilities of Hotel Granada, eg spa, food outlets and bar
- Efficiently follow up all bookings against company standards to ensure that the conversion of business is optimized and the diary integrity is maintained
- To effectively communicate with the client throughout the booking process, ensuring we have a full understanding of the guests’ requirements and identify areas for future business opportunities and to promote repeat business
- Regular and consistent communication with the Front Desk team to ensure all booking details are handed over in a clear and concise manner, so that service is delivered to meet and exceed the guests’ expectations to identifying commercial opportunities.
- Identify opportunities for larger scale business and/or conference and events business, and pass those leads to the relevant sales team
- Monitor competitor rates, promotions and activity in order to be able to make suggestions and recommendations to maximise our revenue.
- Lead the team on a daily basis, communicating targets and expectations, monitoring standards and giving feedback.
- Conduct one to one meetings with the team on a regular basis to celebrate success, feedback on performance and identify development needs.
- Monitor, review and feedback on individual’s performance.
- Set and review objectives in line with the performance review and induction process.
- Work to develop team members according to their individual abilities, potential and aspirations.
- To be fully conversant with all Hotel Granada products and services, in order to give potential and existing customers accurate information in a professional and timely manner.
- To act as an ambassador for Hotel Granada at all times and to ensure hotel values are upheld to both external and internal contacts, through appropriate behaviour and performance.
- To undertake any other duties as requested by the Senior Management team, in accordance with the scope and responsibilities of the role.

**Benefits**:

- Health insurance
- Maternity leave
- Meal provided
- Professional development

  • Reservation Officer

    2 weeks ago

    Johor Bahru, Malaysia FIVES HOTEL MELDRUM Full time

    **Job description** **JOB DESCRIPTION** 1. Responds to reservation requests from guests, travel agents, and referral networks made through various communication platforms. 2. Ensures that reservation hotlines are attended to at all times to meet daily business needs. He / She is responsible for creating, updating, and maintaining reservation records...

  • Reservation Executive

    2 weeks ago

    Johor Bahru, Malaysia VIVA BESTARI INN SDN BHD Full time

    We are looking for a capable and friendly Reservation Executive to work at our Reservation Department. In this role, your duties will include handles requests from guests, companies and travel agents via phone or other platforms. Ensure booking information is input correctly into the system and maintain update room vacancies on online booking...

  • Reservation Executive

    1 hour ago

    Johor Bahru, Malaysia VIVA BESTARI INN SDN BHD Full time

    We are looking for a capable and friendly Reservation Executive to work at our Reservation Department. In this role, your duties will include handles requests from guests, companies and travel agents via phone or other platforms. Ensure booking information is input correctly into the system and maintain update room vacancies on online booking...

  • Reservation Supervisor

    2 months ago

    Johor Bahru, Malaysia Thistle Hotels & Resorts Full time

    **Core Work Activities**: - Assist our callers to book hotel reservations. - Be able to successfully convert shoppers to bookers. - To liaise closely with Assistance Manager, hotel-based Group Coordinators, Front Office and Sales teams. **Main Duties**: - To be aware of the hotel availability at all times and selling rates for the day. - Handles guest and...

  • Reservation Manager

    1 week ago

    Johor, Malaysia Anantara Full time

    Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Service Coordinator

    2 weeks ago

    Johor Bahru, Malaysia KSL PROPERTIES SDN BHD Full time

    1. Register guests and assigns rooms. Accommodates special requests whenever possible. 2. Assists in pre-registration and blocking of rooms for reservations. 3. Thoroughly understand and adheres to proper credit, check - cashing, and cash handling policies and procedures. 4. Understands room status and room status tracking. 5. Knows room locations, types of...

  • Assistant Reservation Manager

    1 week ago

    Johor, Malaysia Anantara Full time

    Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Front Office Assistant

    4 days ago

    Johor Bahru, Malaysia Lotus Desaru Beach Resort Full time

    **Job Summary** **Responsibilities** - Adaptability: Effectively adjust to changes in work tasks or the work environment. - Building Trust: Interact with others in an honest, fair, and respectful manner, giving others confidence in the intentions of the organization. - Communication: Clearly convey information and ideas through various media; engage the...

  • Front Office Executive

    2 weeks ago

    Johor Bahru, Malaysia The Avenue M Full time

    Manage online and phone reservations. - Respond to clients' complaints in a timely and professional manner. - Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guest. - Delivers the basic standards and provide exceptional guest service at all times. - Register hotel's guests in accordance with...

  • Front Office Executive

    1 week ago

    Johor Bahru, Malaysia The Avenue M Full time

    **URGENTLY HIRING!!** - Manage online and phone reservations. - Respond to clients' complaints in a timely and professional manner. - Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guest. - Delivers the basic standards and provide exceptional guest service at all times. - Register hotel's...

  • Front Office Executive

    3 days ago

    Johor Bahru, Malaysia The Avenue M Full time

    **URGENTLY HIRING!!** - Manage online and phone reservations. - Respond to clients' complaints in a timely and professional manner. - Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guest. - Delivers the basic standards and provide exceptional guest service at all times. - Register hotel's...

  • Front Office Assistance

    3 weeks ago

    Johor Bahru, Malaysia G5 Hotel & Serviced Apartment Full time

    Perform all check-in and check-out tasks - Manage online and phone reservations - Inform customers about payment methods and verify their credit card data - Register guests collecting necessary information (like contact details and exact dates of their stay) - Welcome guests upon their arrival and assign rooms - Provide information about our hotel, available...

  • Front Office Assistance

    6 days ago

    Johor Bahru, Malaysia G5 Hotel & Serviced Apartment Full time

    Perform all check-in and check-out tasks - Manage online and phone reservations - Inform customers about payment methods and verify their credit card data - Register guests collecting necessary information (like contact details and exact dates of their stay) - Welcome guests upon their arrival and assign rooms - Provide information about our hotel, available...

  • Front Office Supervisor

    1 week ago

    Johor Bahru, Malaysia Berjaya Waterfront Hotel Johor Bahru Full time

    **Position Title**: Front Office Supervisor **Reports to**: Front Office Manager/ Duty Manager **FRONT DESK SUPERVISOR DUTIES AND RESPONSIBILITIES**: 1. Ensure Outstanding customer care at all times. 2. Maintains a friendly, cheerful and courteous demeanour at all times. 3. Courteously and accurately answers inquiries from potential guests and accepts...

  • Front Office Manager

    1 month ago

    Johor Bahru, Malaysia Holiday Inn Johor Bahru City Centre Full time

    **Job Summary**: Managing all aspects of the front office (for example guest registration, porter services, business centre, telephone services, concierge services, and guest reservations). You’ll also create the warm atmosphere that makes our guests feel at home in any location. **Job Types**: Full-time, Permanent **Salary**: From RM7,000.00 per...

  • Front Office Assistant

    2 weeks ago

    Johor Bahru, Malaysia The Avenue M Full time

    **URGENTLY HIRING!!** - Manage online and phone reservations. - Respond to clients' complaints in a timely and professional manner. - Delivers the basic standards and provide exceptional guest service at all times. - Register hotel's guests in accordance with Front Office policies and procedures. - Understands rate structure and promotional rates...

  • Front Office Assistant

    1 week ago

    Johor Bahru, Malaysia The Avenue M Full time

    **URGENTLY HIRING!!** - Manage online and phone reservations. - Respond to clients' complaints in a timely and professional manner. - Delivers the basic standards and provide exceptional guest service at all times. - Register hotel's guests in accordance with Front Office policies and procedures. - Understands rate structure and promotional rates...

  • Front Office Assistant

    1 hour ago

    Johor Bahru, Malaysia The Avenue M Full time

    **URGENTLY HIRING!!** - Manage online and phone reservations. - Respond to clients' complaints in a timely and professional manner. - Delivers the basic standards and provide exceptional guest service at all times. - Register hotel's guests in accordance with Front Office policies and procedures. - Understands rate structure and promotional rates...

  • Osh Admin Officer

    21 hours ago

    Johor Bahru, Malaysia SOODE JOHOR SDN BHD Full time

    Job Responsibilities: - Provides administrative support for all related department such as clerical task in the office and safety & health matters. - Maintains, updates and audits safety reports. - Responsible for maintenance and overall accuracy of safety training records including paper files - Prepares analysis and communications such as spread sheets,...

  • Sales Support Officer

    21 hours ago

    Johor Bahru, Malaysia Mayflower Group Full time

    Handle reservation, ticketing, refund, hotel & travel insurance enquiries - Monitor payment status on billing, statement & collection - Generate reports from PS t to identify agents production - New agent registration (B2B) - Update supplier on payment status - Blasting of airline update to ensure agents receive latest update Requirement: - At least...