Real Time Floor Manager

What You’ll Do: - Provide guidance and assist sellers and buyers in marketing and purchasing property for the right price under the best terms - Determine clients’ needs and financials abilities to propose solutions that suit them-Intermediate negotiation processes, consult clients on market conditions, prices, mortgages, legal requirements and related...

**JOB TITLE **:Workforce Management (WFM) Real Time Analyst (RTA) **DIVISION **:Global Workforce Management **REPORTS TO **:Global WFM Manager **GENERAL SUMMARY**: The WFM RTA is responsible for monitoring key / critical queues in real time using CMS Supervisor (or equivalent queue management software). WFM RTAs liaise directly with Operations teams to...

**GENERAL SUMMARY**: Duties and Responsibilities: - This role will be responsible for real time monitoring of service levels & staff performance during the day to ensure effective management of incoming customer interactions. - This position will work directly with BPO and in-house Operations Teams and will have high visibility. - Responsibilities: - Daily...

The WFM RTA is responsible for monitoring key / critical queues in real time using CMS Supervisor (or equivalent queue management software). WFM RTAs liaise directly with Operations teams to ensure all agents are adhering to assigned schedules / shifts, and to ensure acceptable thresholds for: Transaction time, hold time, Wrap time and other Aux...

**GENERAL SUMMARY**: Duties and Responsibilities: - This role will be responsible for real time monitoring of service levels & staff performance during the day to ensure effective management of incoming customer interactions. - This position will work directly with BPO and in-house Operations Teams and will have high visibility. - Responsibilities: - Daily...

The WFM RTA is responsible for monitoring key / critical queues in real time using CMS Supervisor (or equivalent queue management software). WFM RTAs liaise directly with Operations teams to ensure all agents are adhering to assigned schedules / shifts, and to ensure acceptable thresholds for: Transaction time, hold time, Wrap time and other Aux...

The WFM RTA is responsible for monitoring key / critical queues in real time using CMS Supervisor (or equivalent queue management software). WFM RTAs liaise directly with Operations teams to ensure all agents are adhering to assigned schedules / shifts, and to ensure acceptable thresholds for: Transaction time, hold time, Wrap time and other Aux...

The WFM RTA is responsible for monitoring key / critical queues in real time using CMS Supervisor (or equivalent queue management software). WFM RTAs liaise directly with Operations teams to ensure all agents are adhering to assigned schedules / shifts, and to ensure acceptable thresholds for: Transaction time, hold time, Wrap time and other Aux...

The WFM RTA is responsible for monitoring key / critical queues in real time using CMS Supervisor (or equivalent queue management software). WFM RTAs liaise directly with Operations teams to ensure all agents are adhering to assigned schedules / shifts, and to ensure acceptable thresholds for: Transaction time, hold time, Wrap time and other Aux...

**Description**: Prometric is seeking a Real Time Analyst (RTA) to be part of the Remote Assessments Team. This role will be responsible for real time monitoring of service levels & staff performance during the day to ensure effective management of incoming customer interactions. This position will work directly with BPO and in-house Operations Teams and...

GENERAL SUMMARY: The WFM RTA is responsible for monitoring key / critical queues in real time using CMS Supervisor (or equivalent queue management software). WFM RTAs liaise directly with Operations teams to ensure all agents are adhering to assigned schedules / shifts, and to ensure acceptable thresholds for: Transaction time, hold time, Wrap time and other...

Our Client is a dynamic organization committed to delivering exceptional customer experiences through efficient workforce management strategies. We value innovation, collaboration, and a customer-centric approach in all aspects of our business. As we continue to grow, we are seeking a talented Real-Time Analyst to join our Workforce Management...

Working closely with the floor service crew to make sure the floor operation smoothly. - Manage, Motivate, and train the floor service crew. - Ensure the quality of service and customer satisfaction. - Responsible for the customer service feedback and complaints handling. - Responsible for the restaurant environment hygiene and sanitation guidelines - Plan...

**Company Description** WE ARE MORE THAN JUST A CLOTHING BRAND; WE ARE ON A MISSION TO TRANSFORM THE FUTURE OF FASHION Are you looking for a company that pushes the boundaries and creates a community inclusive of everyone? A shared vision beyond only us? If you answered yes, why not join us? This could be your first step towards a new and exciting career...

Daily real time monitoring of service levels for all queues for all sites (multiple geos & channels) - Oversee Agent performance from all teams at all sites and keep Operations stakeholders informed - Build and maintain strong relationships with key stakeholders from all sites - Drive real-time adherence targeting expected capacity against actual performance...

**Role**:Operations Manager **Timings**:Rotational Shifts (Contract To Hire) **Industry**:IT-Hardware & Networking **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Thai Real Time Analyst COMPUTER SKILL BPO Experience is a must Proficient in English - RTA: 32,000-37,000 THB base (no...

As a WFM/ RTA Analyst you jos tasks includes: - To generate report from CRM system independently, proactively, and creatively, in order to store and manage database accordingly. - To monitor business progress or service level according to the agreed KPI with client. Achieve service levels and efficiency metric goals. - To create report template, report file...

**To handle daily outlet operation, and to work together as a team to achieve company goals by providing exceptional customer service experience and product quality.** 1. Bear the responsibility to take charge on the entire FOH/floor operations. 2. Responsible for quality and quantity of the entire FOH, including stock count, costing, purchases, staff...

**Restaurant Floor Crew Job Description**: As a floor crew, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent customer service experience. You will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest...

Welcome customers to the cafe - Take orders, serve beverages and prepared food to customers - Receive and process payments (cashier) - Keep the area clean at all times - Follow the health and safety regulations - Job rotation to other areas within the cafe - Training provided - Opportunity to grow into becoming a cafe/floor/bar manager - Communicate customer...