Real Time Analyst

**JOB TITLE **:Workforce Management (WFM) Real Time Analyst (RTA) **DIVISION **:Global Workforce Management **REPORTS TO **:Global WFM Manager **GENERAL SUMMARY**: The WFM RTA is responsible for monitoring key / critical queues in real time using CMS Supervisor (or equivalent queue management software). WFM RTAs liaise directly with Operations teams to...

The WFM RTA is responsible for monitoring key / critical queues in real time using CMS Supervisor (or equivalent queue management software). WFM RTAs liaise directly with Operations teams to ensure all agents are adhering to assigned schedules / shifts, and to ensure acceptable thresholds for: Transaction time, hold time, Wrap time and other Aux...

**Description**: Prometric is seeking a Real Time Analyst (RTA) to be part of the Remote Assessments Team. This role will be responsible for real time monitoring of service levels & staff performance during the day to ensure effective management of incoming customer interactions. This position will work directly with BPO and in-house Operations Teams and...

The WFM RTA is responsible for monitoring key / critical queues in real time using CMS Supervisor (or equivalent queue management software). WFM RTAs liaise directly with Operations teams to ensure all agents are adhering to assigned schedules / shifts, and to ensure acceptable thresholds for: Transaction time, hold time, Wrap time and other Aux...

The WFM RTA is responsible for monitoring key / critical queues in real time using CMS Supervisor (or equivalent queue management software). WFM RTAs liaise directly with Operations teams to ensure all agents are adhering to assigned schedules / shifts, and to ensure acceptable thresholds for: Transaction time, hold time, Wrap time and other Aux...

The WFM RTA is responsible for monitoring key / critical queues in real time using CMS Supervisor (or equivalent queue management software). WFM RTAs liaise directly with Operations teams to ensure all agents are adhering to assigned schedules / shifts, and to ensure acceptable thresholds for: Transaction time, hold time, Wrap time and other Aux...

The WFM RTA is responsible for monitoring key / critical queues in real time using CMS Supervisor (or equivalent queue management software). WFM RTAs liaise directly with Operations teams to ensure all agents are adhering to assigned schedules / shifts, and to ensure acceptable thresholds for: Transaction time, hold time, Wrap time and other Aux...

The WFM RTA is responsible for monitoring key / critical queues in real time using CMSSupervisor (or equivalent queue management software). WFM RTAs liaise directly withOperations teams to ensure all agents are adhering to assigned schedules / shifts, and to ensure acceptable thresholds for: Transaction time, hold time, Wrap time and other Aux usages.Duties...

Our Client is a dynamic organization committed to delivering exceptional customer experiences through efficient workforce management strategies. We value innovation, collaboration, and a customer-centric approach in all aspects of our business. As we continue to grow, we are seeking a talented Real-Time Analyst to join our Workforce Management...

Our Client is a dynamic organization committed to delivering exceptional customer experiences through efficient workforce management strategies. We value innovation, collaboration, and a customer-centric approach in all aspects of our business. As we continue to grow, we are seeking a talented Real-Time Analyst to join our Workforce Management...

Role:Any OtherTimings:Shifting Schedule (Permanent)Industry:Telecom / ISPProcess:Non-VoiceFunctional Area:Any OtherKey Skills: Real Time Analyst Location: Kelana Centre PointMust be willing to work on Shifts: 24x7 rotational shiftRequirements: 2 years in Work Force Management ( WFM)- good in data analysis skill Have intensive experience in Excel and Power BI...

Daily real time monitoring of service levels for all queues for all sites (multiple geos & channels) Oversee Agent performance from all teams at all sites and keep Operations stakeholders informed Build and maintain strong relationships with key stakeholders from all sites Drive realtime adherence targeting expected capacity against actual performance to...

**Role**:Any Other **Timings**:Shifting Schedule (Permanent) **Industry**:Telecom / ISP **Process**:Non-Voice **Functional Area**:Any Other Key Skills: Real Time Analyst - Location: Kelana Centre Point Must be willing to work on Shifts: 24x7 rotational shift **Requirements**: - 2 years in Work Force Management ( WFM) - good in data analysis skill -...

Description:Prometric is seeking a Real Time Analyst (RTA) to be part of the Remote Assessments Team. This role will be responsible for real time monitoring of service levels & staff performance during the day to ensure effective management of incoming customer interactions. This position will work directly with BPO and in-house Operations Teams and will...

The WFM RTA is responsible for monitoring key / critical queues in real time using CMSSupervisor (or equivalent queue management software). WFM RTAs liaise directly withOperations teams to ensure all agents are adhering to assigned schedules / shifts, and to ensureacceptable thresholds for: Transaction time, hold time, Wrap time and other Aux usages.Duties...

**Role**:Operations Manager **Timings**:Rotational Shifts (Contract To Hire) **Industry**:IT-Hardware & Networking **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Thai Real Time Analyst COMPUTER SKILL BPO Experience is a must Proficient in English - RTA: 32,000-37,000 THB base (no...

The WFM RTA is responsible for monitoring key / critical queues in real time using CMSSupervisor (or equivalent queue management software). WFM RTAs liaise directly withOperations teams to ensure all agents are adhering to assigned schedules / shifts, and to ensureacceptable thresholds for: Transaction time, hold time, Wrap time and other Aux usages.Duties...

The WFM RTA is responsible for monitoring key / critical queues in real time using CMSSupervisor (or equivalent queue management software). WFM RTAs liaise directly withOperations teams to ensure all agents are adhering to assigned schedules / shifts, and to ensureacceptable thresholds for: Transaction time, hold time, Wrap time and other Aux usages.Duties...

As a WFM/ RTA Analyst you jos tasks includes: - To generate report from CRM system independently, proactively, and creatively, in order to store and manage database accordingly. - To monitor business progress or service level according to the agreed KPI with client. Achieve service levels and efficiency metric goals. - To create report template, report file...

**Are you ready to step into a dynamic role where your every decision impacts the heartbeat of our banking contact center? We're seeking a meticulous and forward-thinking WFM Real-Time Analyst to join our team and become the driving force behind our operational excellence.** - **Job highlights**:_ - _Professional career developement in banking line_ -...