Floor Manager

2 weeks ago


Kuala Lumpur, Malaysia TOP G COFFEE & CAFE SDN BHD Full time

**To handle daily outlet operation, and to work together as a team to achieve company goals by providing exceptional customer service experience and product quality.**

1. Bear the responsibility to take charge on the entire FOH/floor operations.

2. Responsible for quality and quantity of the entire FOH, including stock count, costing, purchases, staff salary, OT and issues arising from FOH Operation.

3. Responsible in the preparation from raw materials, pre-mixed items and finished products and its cost efficiency.

4. Responsible for the training and supervising ALL FOH Crew.
- **Part 1 -Primary roles of the job which are measurable and may be used as part of KPIs**_

1. Responsible in preparation of beverage from raw materials, to pre-mixed items, and final products.

2. Responsible in inventory counting and to supervise the entire FOH/floor operations.

3. Assist on paperwork if necessary.

4. Prepare and produce relevant paperwork for monthly reporting to the management.

5. Planning and ordering on stock for mínimal wastage.

6. Planning and schedule for maximum labor cost efficiency.

7. Hiring of all FOH service staff.

8. Responsible in maintaining the cleanliness of the outlet environment.

9. Ensure all SOP is followed and executed.

10. Contribute to outlet marketing ideas to help the brand and the restaurant.

11. Enforce and uphold Service and Product Quality.

12. Reporting of maintenance issue to related personnel.

13. Work closely with the Head Chef and team to ensure positive mindset and teamwork to achieve outlet goals.

14. Work together with the team to push for monthly sales target.

15. Ensure self-competency, and enough training to meet customer expectation and quality products.

16. Perform audits and checks on to ensure company and outlet standards are met.

17. Maintain good relationships with suppliers.

18. Changing and improving the beverage menu

**Salary**: RM4,000.00 - RM5,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Meal provided

Schedule:

- Rotational shift

Supplemental pay types:

- Attendance bonus
- Performance bonus

Ability to Commute:

- Kuala Lumpur (required)

Ability to Relocate:

- Kuala Lumpur: Relocate before starting work (required)



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