Floor Manager
5 months ago
Handling Reservation Phone on Rotation:
- Be attentive, patient, and polite while handling reservation phone calls.
- Listen carefully to the caller's requirements and provide them with accurate information regarding availability, rates, and policies.
- Take notes of important details such as the guest's name, contact number, booking requirements, and any special requests.
- Confirm the reservation details before ending the call and provide them with a confirmation number.
Opening and Closing Front Office:
- Ensure that the front office is clean, tidy, and well-organized before opening.
- Greet guests in a friendly and professional manner and assist them with any inquiries or requests.
- Ensure that all front office procedures, such as check customer id or personal identification are done efficiently and accurately.
- Secure the front office and all equipment before closing.
Welcoming Guests:
- Greet guests with a warm and welcoming smile.
- Offer assistance for any special needs.
Attending Management Meetings Once a Week and Staff Briefing on Operational Nights:
- Attend management meetings on time and prepared with updates and reports.
- Participate actively in discussions and provide constructive feedback and suggestions.
- Be attentive during staff briefing sessions and ensure that all staff are aware of their roles and responsibilities.
- Address any concerns or issues raised by staff promptly and professionally.
- Ensure that all staff are aware of the outlet policies and procedures and adhere to them consistently.
**Salary**: RM2,500.00 - RM4,000.00 per month
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
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