Service Operations Manager

5 days ago


Shah Alam, Malaysia Atlas Copco (Malaysia) Sdn. Bhd. Full time

**Passionate people create exceptional things**

Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.

We´re everywhere Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.

Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?

**Join us on our journey for a better tomorrow.**

The Specialty Rental Division’s worldview is to enable our customers, our people and our societies to flourish in an increasingly complex world. Our vision is to remain the world's most trusted partner by solving complex industrial challenges with specialized agile solutions. Those are designed and implemented by passionate people who continually strive for new best ways.

Our South-East Asia Operations Team is looking for a Service Operations Manager, reporting to the Marketing & Fleet Operations Manager. The individual will play an important role in the operation team, which involves strategic decisions, as well as the development of the team and implementation of operational excellence policies and procedures. You will be exposed to projects in all areas of the organization, with a close interaction with the divisional operations team as well.

The position will be based in Malaysia, travelling within South-East Asia will be required.

**Mission**

The mission is to create ultimate customer experience with sustainable profitability by maximizing service efficiency and service excellence roadmap in South-East Asia. Plan, organize, implement, coordinate and follow-up all activities and projects required to run an effective and efficient service operation towards the focus below
- Safety & Wellbeing
- Uptime Excellence and Technical Expertise
- Customer Experience Excellence
- Operational Efficiency
- Digital tools (360-degree views on service operations)
- Competence and growth for your team

**What we expect from you**

**Safety & Wellbeing**
- Ensure people go to work and go home safely everyday
- Work with SHEQ Manager to excel in depot and customer site processes and guidelines, to ensure we do the right things in the right way
- Cultivate the right safety and wellness behavior and tools within the team

**Uptime Excellence**
- Forward planning to build alliances and partnerships with other business lines.
- Spare part management
- Analysis and create a troubleshooting protocol and standards
- Daily technical support to the team/customer and related continuous improvement projects
- Increase technical competence of the team, ensuring all team members are at the right level
- Drive connectivity as a business tool, gaining insights and driving learning through the organization
- Identify and address problems and opportunities in service strategy for the company to outperform the competition

**Customer Experience Excellence**
- Resolve customer disputes with regards to all service deliverables and their performance
- Visit and evaluate customer feedback, take corrective actions, provide advice and training when required
- Improvement, standardization and going beyond in every step of customer interaction during mob/ demob/ maintenance process.
- Continuously improve the handover process between sales and operations
- Roll out a customer experience platform for ultimate customer experience

**Operational Efficiency - Products & Process**
- Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations per our ISO
- Headcount planning of internal and external resources to ensure the efficient arrangement of technicians’ daily assignment to improve organizational processes, and work to improve quality, productivity, and efficiency.
- Administrate, monitor and execute service plan and related services to the customers
- Responsible for the establishment and implementation of all quality procedures related to service operation.
- Administrate, monitor and execute the 24-hour customer-care system
- Maintain relevant records and report on regular intervals on service operations performance
- Implementation of all fleet maintenance procedures related to service operation to work toward Zero Breakdown
- Improvement projects to increase agility, speed to solution, ops cost and other operational KPI

**Digital tools (360-degree views on service operations)**
- Drive transparency within the operations team
- Continuously improve information at a fingertip
- Roadmap to use data to drive learnings, improvement projects and decisions

**People Management**
- Plan, prioritize and organize tasks and activities for the service team to maintain highest productivity and quality - in an empowering way.
- Responsible to equip the service team with all necessary tooling and equipment relating to safety


  • Operations Manager

    6 months ago


    Shah Alam, Malaysia Agensi Pekerjaan Line Recruits Sdn Bhd Full time

    Responsible for designing and delivering the shared services organization’s vision. - Identify trends and assess opportunities to improve processes and execution. - Ensuring that the Regional Back Office organisation consistently meets the needs of the key business stakeholders. - Ongoing focus on providing improved capabilities that contribute to better...

  • Service Manager

    7 months ago


    Shah Alam, Malaysia Khind Malaysia Full time

    The Service Manager is a senior leadership role responsible for overseeing and managing all aspects of a service-oriented department or business unit. This position is essential for ensuring the efficient delivery of high-quality customer service, operational excellence, and achieving business objectives. The Service Manager is responsible for leading and...

  • Operations Manager

    7 months ago


    Shah Alam, Malaysia GLENMARIE HOTEL & GOLF RESORT Full time

    **DUTIES**: - Fully responsible for all aspects of all departments. - Support and work with all Head of Departments in all aspects of running the Hotel. - Ensure the premises are in operative condition as per the category of the unit receive & serve the guests. - Conduct regular operations team meetings with the HOD daily / Weekly to discuss routine...

  • Operations Manager

    7 months ago


    Shah Alam, Malaysia Hilton Full time

    Operations Manager With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...


  • Shah Alam, Malaysia UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Operations Manager

    7 months ago


    Shah Alam, Malaysia ZUS Coffee Full time

    Overview As the Operation Manager, you will be responsible for overseeing the daily business operations. You will work closely with cross-functional teams to ensure that all processes are running smoothly and efficiently in delivering first-class customer experience as a whole. Your primary goal is to ensure that our business is operating at peak...

  • Operations Manager

    7 months ago


    Shah Alam, Malaysia Oceaneering Full time

    Company Profile Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore...


  • Shah Alam, Malaysia Tiger Shoji Sdn Bhd Full time

    1. Operation Management '¢ Responsible to design and implement business strategy, plan, and operation procedure for all Departments '¢ Responsible to establish work policy that promote the employee to follow the company's business mission and vision. '¢ Responsible to Responsible for overseeing the company's daily operations and regulating the Executives...

  • Service Manager

    7 months ago


    Shah Alam, Malaysia Volvo Group Full time

    Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. **What you will do**: **Job Summary** - Responsible for the efficient...

  • IT Operation Manager

    7 months ago


    Shah Alam, Malaysia Eskayvie Malaysia Full time

    **Roles & Responsibilities**: 3. Develop and implement policies, procedures and processes to improve IT operations and increase efficiency and productivity while complying with industry standards and company regulations. 4. Maintain a solid understanding of the organization's business needs and work closely with other departments to align IT initiatives...

  • Service Manager

    7 months ago


    Shah Alam, Malaysia Volvo Construction Equipment Full time

    Service Manager **Location**:Shah Alam, MY, 40200**Position Type**:Professional- Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a...

  • Operation Manager

    7 months ago


    Shah Alam, Malaysia Innovative School of Management Full time

    1,Facility Management: Operations managers are responsible for managing and maintaining the college's physical facilities, including classrooms, offices, dormitories, and common areas. They ensure that the buildings are in good condition, oversee renovations and repairs, and manage security and safety protocols. 2.Budget Management: They are often...


  • Shah Alam, Malaysia Ericsson Full time

    **About this opportunity!**: We are now looking for a key member to join our Managed Services team! As a member of our MSIP Operations Assurance team, you will be responsible for the financial, operational and delivery performance of the operations assurance and broadcast operations assignments within a managed services deal. In this role, you will play a...

  • Operations Manager

    6 months ago


    Shah Alam, Malaysia Mettler Toledo Full time

    About Mettler Toledo METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world...


  • Shah Alam, Malaysia Park Place Technologies Malaysia Sdn Bhd Full time

    **Area Operations Manager** The Area Operations Manager (AOM) is responsible for process management and actively assists in management of daily activities including the coordination of contracted employees, escalation management, open call management and other duties as directed by Executive VP, Area VP and Regional Service Managers (RSMs). The AOM ensures...


  • Shah Alam, Malaysia Ericsson Full time

    **About this opportunity**: We are now looking for an **Operations Support Manager** who will work and support for operational activities performed within local operations which perform field services, ensuring local teams have the vital (human) resources, training, processes, tools, and systems to carry out their activities with the adequate level of...

  • Operation Manager

    2 weeks ago


    Shah Alam, Malaysia AGENSI PEKERJAAN LHC SDN BHD Full time

    Responsibilities: 1) Oversees Operation matters including related to port activities. 2) In-charge of project Cargo and related activities. 3) In-charge of precast shipment, site survey and cargo 4) Build relationship with customer and handle 5) Handle driver discipline and provide safety briefing 6) Road Survey and handle escort shipment 7) Evaluate driver...

  • Operations Manager

    7 months ago


    Shah Alam, Malaysia Sperton Malaysia Full time

    **Responsibilities Operations**: - Lead and manage the entire land transportation which comprises of Car Carriers. - Plan, organize and manage job scopes of subordinates to ensure that the tasks are accomplished in a manner consistent with organizational requirements. - Sets performance metrics/KPIs for staff within the Transport Division. Performance...

  • Operations Manager

    2 weeks ago


    Shah Alam, Malaysia ANN JOO MANAGEMENT SERVICES SDN BHD Full time

    **Responsibilities**: **Sales Operations** - To monitor, process and arrange delivery for incoming customer order - To prepare Sales Order and Production Job and to ensure those data input all in order - To monitor and prepare reports for Stock Availability and Outstanding Order On Hand - To coordinate with inter-department especially with Production,...


  • Shah Alam, Malaysia Agensi Pekerjaan Hunters Search Sdn Bhd Full time

    About Company Our client is a reputable supplier of high-quality tyre products and a reliable service provider for all types of motor vehicles since their establishment, 50 years ago.  Key Responsibilities: The Warehouse Operation Manager is responsible for the successful operation of one distribution center’s shipping, receiving and delivery....