Area Operations Manager
2 days ago
**Area Operations Manager**
The Area Operations Manager (AOM) is responsible for process management and actively assists in management of daily activities including the coordination of contracted employees, escalation management, open call management and other duties as directed by Executive VP, Area VP and Regional Service Managers (RSMs). The AOM ensures the successful operation of service delivery across the assigned Area of responsibility.
**What you’ll be doing**:
- Drives critical service calls to solution, coordinates resources, reports and communicates to customers and management.
- Creates and submits daily reports including Critical Account Report, aged-open call reporting and weekly status updates.
- Acts as a liaison between customers, partners and Field Engineers for service incidents that are deemed Severity 1 priority, VIP status or aged-open requests.
- Participates and drives escalation management, drives and enforces the escalation process for all calls; communicates issues impacting customer satisfaction.
- Assigns contracted employees to an open incident wherever need.
- Quotes T&M incidents and processes billing to ensure accuracy, works in conjunction with the T&M specialist.
- Provides performance feedback to AVPs on Field Engineers.
- Ensure procedures are documented where applicable in all departments, including repair operations, spares testing, system upgrades complex builds, and special requests as required.
- Utilizes reporting tools to measure the organizational effectiveness within Customer Services. Develops and coordinates corrective and preventive action plans for non-existing or non-conforming processes.
- Delivers reporting utility “FieldPoint” portal demos for new customers, as required.
- Participates in “after-hour” rotations with other AOM’s as the Area Escalation Manager.
- Provides peers with backup coverage as needed.
- Effectively work remotely with direct reports, support staffs, sales, corporate finance and customers.
- Travels within their assigned Area to meet with customers, prospects and direct reports.
- Other duties as assigned.
**What we’re looking for**:
- Minimum four (4) years of experience working in customer service, computer or technical field as a resource to the field.
- Proven track record in solving technical problems across geographies and constituencies.
- Industry experience in data center environments, preferred.
**Education**:
- High School diploma or GED, and technical training on computer hardware or software, required.
**Travel**:No
**Park Place Technologies is an Equal Opportunity Employer M/F/D/V.
-
Area Network Manager
2 days ago
Shah Alam, Selangor, Malaysia J&T EXPRESS (MALAYSIA ) SDN BHD Full timeArea Network Manager (Trainee) - South Selangor2 weeks ago Be among the first 25 applicantsDirect message the job poster from J&T EXPRESS (MALAYSIA ) SDN BHDJob Responsibilities:Coordinate and manage the day-to-day operations of the courier services drop point/collection point/outlet within the designated area. This includes supervising sorting, routing, and...
-
Area Sales Executive
3 weeks ago
Shah Alam, Malaysia Goodyear Full timeLocation: MY - Kuala Lumpur - A110 Goodyear Talent Acquisition Representative: Bon Jovi Sinday Sponsorship Available: No Relocation Assistance Available: No **Responsibilities**: - Responsible for the execution of individual and team Annual Operating Plan by driving Sell In and Sell Out in retail - Works closely with Area Sales Manager to ensure all sales...
-
Area Sales Manager
5 days ago
Shah Alam, Malaysia Goodyear Full timeLocation: MY - Kuala Lumpur - A110 Goodyear Talent Acquisition Representative: Bon Jovi Sinday Sponsorship Available: No Relocation Assistance Available: No **Responsibilities**: - Attain sales target with a focus on target market segments in responsible areas - Coach and manage the distributor's sales team and ensure the implementation of Goodyear sales...
-
Area Sales Manager
7 days ago
Shah Alam, Malaysia Talent Houz Full timeIndustry**:Tyre Distributor** Location**:Central Region (Central & Southern region) /** **Northern Region (Perak, Penang & Northern Peninsular)** **Responsibilities**: - Develop and implement sales strategies and tactics to achieve company objectives within the assigned area - Manage and optimize sales territories, ensuring full coverage and efficient...
-
Operations Optimization Manager
1 day ago
Shah Alam, Selangor, Malaysia SPERTON Malaysia - Where Great People Meet Full timeAs an Operations Optimization Manager at SPERTON Malaysia, you will play a critical role in driving business growth by streamlining logistics operations and improving overall efficiency. Your expertise in logistics and operations management will enable you to analyze complex data, identify areas for improvement, and develop strategies to drive results.About...
-
Network Operations Manager
2 days ago
Shah Alam, Selangor, Malaysia J&T EXPRESS (MALAYSIA ) SDN BHD Full timeArea Network ManagerA leadership role that oversees the daily operations of courier services drop points, collection points, and outlets within a designated area. This position requires coordinating sorting, routing, and delivery processes to ensure timely and accurate package delivery.The Area Network Manager will supervise a team of drivers, couriers, and...
-
Operations Manager
5 days ago
Shah Alam, Malaysia Oceaneering Full timeCompany Profile Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore...
-
Operation Manager
1 week ago
Shah Alam, Malaysia Agensi Pekerjaan EPS Consultants Sdn Bhd Full time**Ops Manager** About 23 people will be reporting including roll shop department, Engineers and Etc. Salary up to RM15,000. Permanent role MNC Company - Over 50 years in Malaysia **_Requirement: _** - To be responsible for the full spectrum of production functions, including productivity, quality performance, Maintenance materials and job planning,...
-
Manager, Operations
4 days ago
Shah Alam, Malaysia Ninja Van Full time**Responsibilities**: - First Mile Operations - Manage and streamline the pickups of parcels from various shippers. - Ensure timely pickup and coordination with Sales, KAM and CSM teams. - Develop and implement strategies to enhance first-mile efficiency and shippers satisfaction. - Sortation - Oversee the operations of sortation centers, ensuring accurate...
-
IT Operation Manager
4 days ago
Shah Alam, Malaysia Eskayvie Malaysia Full time**Roles & Responsibilities**: 3. Develop and implement policies, procedures and processes to improve IT operations and increase efficiency and productivity while complying with industry standards and company regulations. 4. Maintain a solid understanding of the organization's business needs and work closely with other departments to align IT initiatives...
-
Area Executive Sales
6 days ago
Shah Alam, Malaysia Maven Global Group Sdn Bhd Full time**Area Executive Responsibilities**: Managing, training, and providing overall guidance to the sales team of an assigned territory. Setting reasonable sales targets to be achieved by the sales team. Monitoring the performance of the sales team and motivating members to meet or exceed sales targets. Collecting customer feedback and providing updates to...
-
Area Manager
2 days ago
Shah Alam, Malaysia KTOWN ALPHA SDN BHD Full timeEnsure proper and effective operation of business, monitor, maintain on Cash Movement, Quality, Service and Cleanliness of outlets. - Handle outlet's opening and closing monthly reports based on closing reports file. - Coordinate and organize weekly briefing for all outlets based on planning and instruction from management. - Travel Klang Valley outlet by...
-
Accounting Operations Manager
7 days ago
Shah Alam, Selangor, Malaysia TIME's group Full timeAbout the Role:We are looking for an experienced Accounting Operations Manager to manage our manufacturing accounts and financial operations.The ideal candidate will have a strong background in accounting, finance, and operations, with experience in managing teams and leading projects.Develop and implement effective financial systems and processes, ensuring...
-
Financial Operations Manager
3 days ago
Shah Alam, Selangor, Malaysia Refine Group Full timeAbout the RoleThe successful candidate will be responsible for reviewing and identifying areas for improvement in our billing and collection processes. You will also analyze and recommend enhancements to our documentation processes to ensure compliance with quality management systems.In addition, you will monitor documentation to meet required quality...
-
Area Manager
3 weeks ago
Shah Alam, Malaysia Bwy Holdings Sdn Bhd Full time**Responsibilities**: - Shop managers are responsible for activities and staff in specialised shops.**Benefits**: - EPF - SOCSO - Annual Leave
-
Operation Manager
5 days ago
Shah Alam, Malaysia Talent Houz Consulting & Services Full timePosition: Operation Manager Industry: Pavement Materials Supplier Location: Klang, Selangor **Salary**: RM7,OOO - RM10,000 **Responsibilities**: - Establish and maintain a comprehensive financial system in line with the headquarters' accounting, auditing, and internal control requirements. - Monitor and work well with subordinates in preparing yearly...
-
Operation Manager
2 days ago
Shah Alam, Malaysia Mettler Toledo Full timeAbout Mettler Toledo METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world...
-
Logistics Operations Manager
2 days ago
Shah Alam, Selangor, Malaysia J&T EXPRESS (MALAYSIA ) SDN BHD Full timeArea Network ManagerWe are seeking a skilled Logistics Operations Manager to oversee the day-to-day operations of our courier services.The successful candidate will be responsible for coordinating and managing teams, ensuring timely and accurate delivery of packages.Key Responsibilities:Coordinate and manage teams to ensure efficient sorting, routing, and...
-
Logistics Operations Manager
2 hours ago
Shah Alam, Selangor, Malaysia Zuspresso Full timeAbout the RoleJob SummaryThis role is responsible for overseeing event logistics and planning, ensuring seamless execution and on-ground operations.The successful candidate will have a strong background in event management, with experience in logistics, coordination, and problem-solving.Key ResponsibilitiesEvent Planning & LogisticsPlan and oversee all...
-
Therapeutic Area Specialist
5 days ago
Shah Alam, Selangor, Malaysia Zuellig Pharma Full timeZuellig Pharma is a leading healthcare solutions company in Asia, dedicated to improving healthcare outcomes through innovative solutions and exceptional service. Our purpose is to make healthcare more accessible to the communities we serve.We have a rich history spanning over a century, having grown from a small startup to a multibillion-dollar business...