Logistics Customer Support

3 weeks ago


Kuala Lumpur, Malaysia Teleperformance Full time

Responsible to accurately, efficiently and timely upload the file in the operational system and according to relevant procedures, checklists, and service level agreements.
- Work with designated trainer/QA to learn exactly the process and requirement of file upload
- Ask Supervisor or designated trainer/QA for clarification any time you are unsure how to create the file
- Ensure to follow the processes according to standard operating procedures (SOPs) and/or prescribed checklists
- Meet or exceed expectations set with your Team Leader for daily transactions
- Manage the back & forth communication on process & escalate to your Team Leader anytime you are unable to complete your work within agreed timeframes or are asked to deviate from standard operating procedures (SOPs) and/or prescribed checklists
- Mandatory requirement: must be able to speak, read and write in Chinese.

Pay: RM3,000.00 - RM3,600.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Schedule:

- Evening shift

Supplemental pay types:

- Attendance bonus
- Overtime pay
- Performance bonus
- Yearly bonus

**Language**:

- Mandarin (required)

Expected Start Date: 07/02/2024



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