Team Leader

2 weeks ago

Bayan Lepas, Malaysia Toll Group Full time

Company Description

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25 countries, and a forwarding network spanning 150 countries.

As a Centre of Excellence in Penang, we take pride in providing shared services that Toll’s entire network depends on daily. As our CoE grows, we enjoy more opportunities to take on exciting and diverse challenges to progress even further, always supported to learn, develop, and expand our knowledge. In a fast-paced environment, we are energised by our culture, which is caring, inclusive and welcoming. United in our purpose, we collaborate well as a team, continuously improving how we deliver for our internal and external customers. We appreciate the safety, security, and stability that our work brings and feel valued knowing that as our business grows, we all grow together.

**Job Description**:
**The role**:
We are looking for an experienced Team Leader, Customer Service to join our Centre of Excellence (CoE), in Penang, Malaysia. Lead with approachability. Inspire and build relationships. Evaluate our efficiencies and ways to improve. Drive success to new heights.

As a Team Leader, you will:

- Consistently meets customer service standards and troubleshoot and resolve non-routine or complex issues / escalations.
- Prepare daily KPI report and monitor backlog of team members
- Supervise and develop team through learning & development, coaching, feedback & reviews.
- Ensure all the process in line with Standard Operating Procedure.
- Train new staff of daily operation requirements for 1 month and to manage and schedule workforce during peak period

**Qualifications**:
**About you**:
To be successful in this role, you will need:

- At least 3 years of working experience in Freight Forwarding industry
- Previous International logistics experience a benefit
- Good verbal and written communication skills in English
- Familiar with EDI Cargo wise/CW1 as well as Freight Forwarding operations

Additional Information
**Be Connected**:
With a bold vision and innovative drive, join our 20,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. Join us and take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it’s what makes our possibilities endless.
- Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples and those of all ages, genders and abilities._

You must be entitled to work in (Bayan Lepas, Penang) and be prepared to undertake pre-employment checks including a criminal history check and medical.

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