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Retails Manager

2 months ago

Kuching, Malaysia Acetalent Full time

**Job Scopes**:
**Sales and Customer Service**:

- Ensure excellent customer service and assist customers with their inquiries and product selection.
- Meet sales targets and KPIs set by the management.
- Handle customer complaints or concerns in a professional and efficient manner.

**Inventory Management**:

- Monitor and manage the store's inventory of sport shoes, ensuring that stock levels are maintained.
- Conduct regular stock checks and coordinate with the purchasing department to replenish inventory as needed.
- Implement inventory control measures to reduce losses due to theft or damage.

**Visual Merchandising**:

- Maintain a visually appealing store layout and display of products to attract customers.
- Arrange and update product displays regularly to showcase new arrivals and promotions.
- Ensure that all products are correctly priced and labeled.

**Staff Management**:

- Supervise and provide guidance to sales associates and other store staff.
- Schedule shifts, assign tasks, and monitor employee performance.
- Train new staff members on product knowledge and customer service standards.

**Financial Management**:

- Monitor and manage the store's financial performance, including tracking sales, expenses, and profits.
- Implement cost control measures to optimize the store's financial health.

**Marketing and Promotion**:

- Coordinate with the marketing department to execute in-store promotions and marketing campaigns.
- Participate in local events and initiatives to promote the store and its products.

**Compliance and Security**:

- Ensure compliance with all retail regulations and store policies.
- Implement security measures to protect the store's assets and prevent theft.

**Reporting**:

- Routine report & update on job related issue for immediate attention.
- Generate and submit regular reports on sales, inventory, and store performance to higher management.
- Report staff disciplinary or misconduct issues to HR, handle & resolve according to SOP.

**Product Knowledge**:

- Stay updated on the latest sport shoe trends, brands, and technologies to provide informed product recommendations to customers.

**Job Requirements**:

- Minimum 1 year of experience in Retails/Sales
- Mandarin speaker preferred/Chinese applicants.
- Male and Female can apply.
- Willing to learn.

**Salary**: RM2,500.00 - RM3,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Commission pay
- Overtime pay

Ability to commute/relocate:

- Kuching: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Retail: 1 year (required)

**Language**:

- Mandarin (required)
- Bahasa (preferred)

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