Front Desk Host

3 weeks ago


Kuantan, Malaysia Tomtek Malaysia Sdn Bhd Full time

**JOB POSITION: FRONT DESK HOST**
**DEPARTMENT: FRONT OFFICE**
**LOCATION**:5 STAR HOTEL, KUANTAN**
**SALARY: RM1,500 - RM2,000**

**FRESH GRAD ARE WELCOME TO APPLY**

**JOB DESCRIPTION**:
A Front Desk Host is a professional responsible for overseeing the operations of a hotel's front office. They greet guests upon arrival, offer administrative assistance to hotel management, and supervise shifts. Their responsibilities encompass checking guests in and out, processing payments, addressing guest inquiries, and liaising with other departments within the hospitality sector to ensure optimal guest satisfaction. Their role may also involve collaborating with other departments to enhance guest satisfaction, managing the hotel's telephone switchboard, and assisting guests with special requirements. Effective communication skills are essential, along with physical stamina to withstand extended periods of standing. Operating in a fast-paced environment, they must adeptly manage multiple tasks concurrently, while maintaining a welcoming demeanor and effectively addressing customer concerns.

**JOB RESPONSIBILITIES**:

- Complete all tasks related to guest check-in and check-out processes.
- Handle reservations made both online and over the phone.
- Educate customers about payment options and validate their credit card details.
- Record guest information including contact details and duration of stay.
- Extend a warm welcome to arriving guests and allocate rooms accordingly.
- Furnish guests with details regarding hotel facilities, room availability, pricing, and amenities.
- Address client concerns promptly and professionally.
- Collaborate with housekeeping staff to ensure rooms are immaculate, well-maintained, and equipped to meet guests' requirements.
- Confirm bookings for groups and arrange customized services for VIP guests and attendees of special events, such as wedding parties.
- Recommend additional amenities and services as appropriate.
- Maintain accurate and up-to-date records of reservations and payments.

**JOB REQUIREMENT**:

- Previous employment in positions such as Hotel Front Desk Agent or Receptionist is required.
- Proficiency in hotel reservation systems such as Cloudbeds and RoomKeyPMS is essential.
- Familiarity with the functionality of travel planning platforms such as Booking and TripAdvisor is advantageous.
- Demonstrated commitment to customer service.
- Exceptional communication and organizational abilities are necessary.
- A degree in hotel management is considered advantageous.
- Fresh grads in Hotel Management with no experience is WELCOME TO APPLY
- No experience but EXCELLENT IN COMMUNICATION are encourage to apply

Pay: RM1,500.00 - RM2,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift
- Fixed shift

Supplemental pay types:

- Attendance bonus
- Performance bonus
- Yearly bonus

Application Question(s):

- Please rate your English proficiency /10

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Hotel: 1 year (preferred)
- Customer Service: 1 year (preferred)


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