Guest Service Ambassador Hotel

6 months ago


Kuantan, Malaysia Asia Career Full time

**JOB SUMMARY**

When interacting with visitors, the greatest guest service staff will have an abundance of patience and will cheerfully and gracefully attend to all of their needs.

**MANDATORY REQUIREMENTS**:

- **HOTEL EXPERIENCE WILL BE AN ADVANTAGE**:

- **FRESH GRADUATE FROM HOTEL / TOURISM MANAGEMENT ARE WELCOME TO APPLY**:

- **1 YEARS OF EXPERIENCE IN HOTEL LINE OR RELATED INDUSTRY**:

- **MUST ABLE TO COMMUNICATE IN ENGLISH**:

- **EXPERIENCE IN 3, 4, OR 5 STAR HOTEL**

**RESPONSIBILITIES**:

- Check the specifics of arrival and departure. Observe any unique requests or arrangements. Fulfil the requirements of the department's policies and procedures for checking people in and out. Communicate with pertinent Front Office Department sections.
- Update and manage the room state effectively, and notify superiors when anything needs to be done. Communicate frequently with the housekeeping division.
- Observe guests' in-house accounts in accordance with established protocols and post all bills as part of the cashiering activity. Notify the supervisor of any inconsistencies.
- Complete the audit assignment at night.
- Have in-depth product knowledge of all hotel amenities, such as the operating hours of the restaurant and the available recreational opportunities. Capable of consistently spreading accurate information.
- Making visitors feel welcome and acknowledging their arrival.
- Executing the check-in and check-out procedures.
- Assisting visitors at the front desk.
- Making room assignments and handling administrative tasks.
- Delivering communications and mail.
- Accepting payments from visitors.
- Coordinating with personnel management and bell service.
- Being a resource of knowledge for visitors on a range of topics, including food
- Recommendations and transportation.
- Answering requests for food and drink.
- Meeting both generic and specific needs.
- Calming heated or contentious situations with visitors.

**REQUIREMENT & SKILLS**:

- A hospitality certificate or diploma is useful.
- Outstanding communication abilities with others.
- Excellent communication both in writing and speaking.
- Excellent organising and time management abilities.
- Experience resolving conflicts.
- Patience as well as adept listening.

**Job Types**: Full-time, Permanent

**Salary**: RM1,500.00 - RM2,200.00 per month

**Benefits**:

- Free parking
- Gym membership
- Health insurance
- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Night shift

Supplemental pay types:

- Overtime pay
- Performance bonus

**Experience**:

- Housekeeping: 2 years (preferred)
- Hotel: 2 years (preferred)


  • Guest Ambassador

    6 months ago


    Kuantan, Malaysia Tomtek Malaysia Sdn Bhd Full time

    **JOB POSITION: GUEST AMBASSADOR** **DEPARTMENT: FRONT OFFICE** **LOCATION**:5 STAR HOTEL, KUANTAN** **SALARY: RM1,500 - RM2,000** **FRESH GRAD ARE WELCOME TO APPLY** **JOB DESCRIPTION**: We seek Guest Ambassadors who are characterized by enthusiasm, optimism, and a respectful demeanor toward everyone. Collaborating with fellow Ambassadors, your aim will...

  • Guest Service Officer

    7 months ago


    Kuantan, Malaysia The Zenith Hotel Sdn Bhd Full time

    Acts as the forefront of customer service. To provide hotel guests with above-and-beyond service to ensure their experience will be worth remembering. To ensures that guests are happy from the moment they step into the hotel until they leave. **Salary**: From RM1,500.00 per month **Benefits**: - Health insurance - Maternity leave - Meal provided -...

  • Guest Service Officer

    6 months ago


    Kuantan, Malaysia The Zenith Hotel Sdn Bhd Full time

    Acts as the forefront of customer service. To provide hotel guests with above-and-beyond service to ensure their experience will be worth remembering. To ensures that guests are happy from the moment they step into the hotel until they leave. Pay: From RM1,500.00 per month **Benefits**: - Health insurance - Maternity leave - Meal provided - Opportunities...

  • Guest Ambassador

    6 months ago


    Kuantan, Malaysia Tomtek Malaysia Sdn Bhd Full time

    Guest Service Representatives are hospitality specialists who typically work at hotels. Their primary responsibilities include providing front desk services to guests, processing guest payments and acting as an information source on various matters. The Guest Service Officer is responsible to assist with guest services in various areas of the hotel, such as...

  • Guest Service Officer

    6 months ago


    Kuantan, Malaysia The Zenith Hotel Sdn Bhd Full time

    Acts as the forefront of customer service. To provide hotel guests with above-and-beyond service to ensure their experience will be worth remembering. To ensures that guests are happy from the moment they step into the hotel until they leave. **Salary**: From RM1,500.00 per month **Experience**: - hotel: 1 year (preferred)


  • Kuantan, Malaysia Tomtek Malaysia Sdn Bhd Full time

    **JOB POSITION: GUEST EXPERIENCE MANAGER - CUSTOMER SERVICE** **DEPARTMENT: FRONT OFFICE** **LOCATION**:5 STAR HOTEL, KUANTAN** **SALARY: RM5,000 - RM5,500** **JOB DESCRIPTION**: A Guest Experience Manager operates within the hospitality or entertainment sector, focusing on enhancing guest satisfaction. Responsibilities entail training staff in customer...


  • Kuantan, Malaysia FARM RESORT (GAMBANG) SDN BHD Full time

    Customer Service - Delivers the service sequence and provide exceptional guest service at all times. - Provides excellent service to internal customers as appropriate. - Be familiar with the Resort’s products and services and policies. - Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through...


  • Kuantan, Malaysia Hyatt Regency Kuantan Resort Full time

    **HYATT REGENCY KUANTAN RESORT** **Guest Service Experiences** **Customer Service** - Provides excellent service to internal customers as appropriate. - Assist in greeting and checking-in VIP and Long Stay guests. - “Meets and greets regular, Long Stay and VIP guests as appropriate, ensuring the proper handling of all of their reservations, room...

  • Front Desk Host

    6 months ago


    Kuantan, Malaysia Tomtek Malaysia Sdn Bhd Full time

    **JOB POSITION: FRONT DESK HOST** **DEPARTMENT: FRONT OFFICE** **LOCATION**:5 STAR HOTEL, KUANTAN** **SALARY: RM1,500 - RM2,000** **FRESH GRAD ARE WELCOME TO APPLY** **JOB DESCRIPTION**: A Front Desk Host is a professional responsible for overseeing the operations of a hotel's front office. They greet guests upon arrival, offer administrative assistance to...


  • Kuantan, Malaysia Tomtek Malaysia Sdn Bhd Full time

    Responsible to provide an excellent and consistent level of service to guest. You will need to assist the Manager in delivering efficient and quality service to guests according to Hotel's standards. Includes taking and fulfilling beverage orders, maintaining positive guest interactions and performing beverage inventories. You are also required to be...

  • Customer Service Hotel

    6 months ago


    Kuantan, Malaysia Asia Career Full time

    keep**MANDATORY REQUIREMENTS**: - **HOTEL EXPERIENCE WILL BE AN ADVANTAGE**: - **FRESH GRADUATE FROM HOTEL / TOURISM MANAGEMENT ARE WELCOME TO APPLY**: - **1 YEARS OF EXPERIENCE IN HOTEL LINE OR RELATED INDUSTRY**: - **MUST ABLE TO COMMUNICATE IN ENGLISH**: - **PREFERABLY FREE HAIR GIRL**: - **EXPERIENCE IN 3, 4, OR 5 STAR...

  • Front Office Associate

    6 months ago


    Kuantan, Malaysia MUIP HOTEL SDN BHD Full time

    Provides guest services, checks in guests and handles guests’ mail, messages, telexes and others. This position is concerned with the overall operation of the Front Office and compliance with established Front Office and Accounting policies of the Hotel. Grand DarulMakmur Hotel Kuantan is a deluxe class property offering 204 modern and luxurious...

  • Room Attendant

    6 months ago


    Kuantan, Malaysia MUIP HOTEL SDN BHD Full time

    To clean and maintain guest rooms, guest corridor, service pantry and public area to the standard set by the hotel. To restock service areas and pantries with linen, amenities and other service requirements. To ensure all public areas are cleaned to hotel standards. Housekeeping Attendants will be required to conduct their duties in a courteous, safe and...

  • Front Office

    6 months ago


    Kuantan, Malaysia Asia Career Full time

    **JOB SUMMARY** The concept of "front office" has a more particular connotation in various businesses, most notably investment banking, hotels, and sports. In the hotel sector, the front office is the location where guests first come. This section is also known as the receiving area. A receptionist is often employed at the front office; their...

  • Hotel F&b Attendant

    6 months ago


    Kuantan, Malaysia E-Red Hotel Sdn Bhd Full time

    Job Scope: - Serving food and assisting with catering duties at banquets, buffets and events. - Assisting with food preparation in the kitchen, keeping buffets fully stocked with fresh dishes and clearing away dirty plates and cutlery. - Setting up marquees, arranging tables and assisting with the preparation of event spaces - Greeting guests as they arrive...


  • Kuantan, Malaysia Hyatt Regency Kuantan Resort Full time

    Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Guest Experience Manager is responsible to assist the Front Office Manager in ensuring maximum guest satisfaction and guest experience...


  • Kuantan, Malaysia Hotel Grand Continental Kuantan Full time

    Responsible for cleanliness, orderliness and appearance of the entire Hotel. - Ensure that rooms are made as per company standard. - Maintain par stock of guest supplies, cleaning supplies, linen and uniform. - Develop and implement Housekeeping systems and procedures - Prepare reports for management information. - Plan, control and supervise Horticultural...

  • Waiter / Waitress

    7 months ago


    Kuantan, Malaysia MUIP HOTEL SDN BHD Full time

    Waiters/waitresses supply guests with food and drinks as requested. Waiters/waitresses usually work in restaurants, bars and hotels. This involves the preparation of tables, serving food or beverages and taking payments. Grand DarulMakmur Hotel Kuantan is a deluxe class property offering 204 modern and luxurious accommodations, 2 ballrooms and 7 meeting...


  • Kuantan, Malaysia Tomtek Malaysia Sdn Bhd Full time

    **JOB POSITION: ASSISTANT HOUSEKEEPING MANAGER** **DEPARTMENT: HOUSEKEEPING** **LOCATION**:5 STAR HOTEL, KUANTAN** **SALARY: RM4,000 - RM5,000** **JOB DESCRIPTION**: The Assistant Housekeeper/Assistant Manager (Housekeeping) is well-versed in all responsibilities within the Housekeeping Department. They oversee recruitment, training, and scheduling for the...

  • Hotel Bartender

    6 months ago


    Kuantan, Malaysia Tomtek Malaysia Sdn Bhd Full time

    **JOB POSITION: BARTENDER** **DEPARTMENT: FOOD & BEVERAGES** **LOCATION**:5 STAR HOTEL, KUANTAN** **SALARY: RM1,500** **FRESH GRAD ARE WELCOME TO APPLY** **JOB DESCRIPTION**: We seek an enthusiastic Bartender to deliver exceptional guest drinking experiences. Skilled Bartenders will craft both classic and innovative beverages, surpassing customer...