Guest Service Experience

Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Guest Experience Manager is responsible to assist the Front Office Manager in ensuring maximum guest satisfaction and guest experience...

**JOB POSITION: GUEST EXPERIENCE MANAGER - CUSTOMER SERVICE** **DEPARTMENT: FRONT OFFICE** **LOCATION**:5 STAR HOTEL, KUANTAN** **SALARY: RM5,000 - RM5,500** **JOB DESCRIPTION**: A Guest Experience Manager operates within the hospitality or entertainment sector, focusing on enhancing guest satisfaction. Responsibilities entail training staff in customer...

Acts as the forefront of customer service. To provide hotel guests with above-and-beyond service to ensure their experience will be worth remembering. To ensures that guests are happy from the moment they step into the hotel until they leave. **Salary**: From RM1,500.00 per month **Benefits**: - Health insurance - Maternity leave - Meal provided -...

Acts as the forefront of customer service. To provide hotel guests with above-and-beyond service to ensure their experience will be worth remembering. To ensures that guests are happy from the moment they step into the hotel until they leave. Pay: From RM1,500.00 per month **Benefits**: - Health insurance - Maternity leave - Meal provided - Opportunities...

1.Responsible for assisting with all guest service-related activities and tasks, including working closely with housekeeping, food and beverage, security and booking and reservations, handling guest inquiries and complaints, and assisting with the coordination of guest itineraries 2.Greets all guests at all times in a friendly and helpful manner and attempts...

Greet and welcome guests upon arrival, providing a warm and friendly reception. - Respond to guest inquiries, providing accurate information about facilities, services, and local attractions. - Handle check-in and check-out procedures efficiently, ensuring a smooth arrival and departure process. - Address and resolve guest concerns or issues promptly,...

Experienced in 4/5 Star Resort/Hotel Guest Service & Experience Able to speak, write & understand simple English Responsible for the smooth and efficient operation at Front Office and F&B. Pleasant personality and professional Female preferred **Salary**: RM1,500.00 - RM1,600.00 per month **Benefits**: - Cell phone reimbursement - Dental insurance -...

Customer Service - Delivers the service sequence and provide exceptional guest service at all times. - Provides excellent service to internal customers as appropriate. - Be familiar with the Resort’s products and services and policies. - Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through...

Acts as the forefront of customer service. To provide hotel guests with above-and-beyond service to ensure their experience will be worth remembering. To ensures that guests are happy from the moment they step into the hotel until they leave. **Salary**: From RM1,500.00 per month **Experience**: - hotel: 1 year (preferred)

Hospitality establishment receptionists provide first point of contact and assistance to the guests of a hospitality establishment. They are also responsible for taking bookings, processing payments and giving information. AC HOTEL KUANTAN CITY CENTRE This hotel captures the authenticity and culture of Kuantan. We offer a unique combination of quality and...

Guest Service Representatives are hospitality specialists who typically work at hotels. Their primary responsibilities include providing front desk services to guests, processing guest payments and acting as an information source on various matters. The Guest Service Officer is responsible to assist with guest services in various areas of the hotel, such as...

Ensures that all Front Office associates deliver the brand promise and provide exceptional guest service at all times. Mission We provide Authentic Hospitality We make a difference in the lives of those we ‘touch’ everyday - that is our definition of hospitality. We do this in an environment that respects all people and all ideas. We do it in an...

**JOB POSITION: GUEST AMBASSADOR** **DEPARTMENT: FRONT OFFICE** **LOCATION**:5 STAR HOTEL, KUANTAN** **SALARY: RM1,500 - RM2,000** **FRESH GRAD ARE WELCOME TO APPLY** **JOB DESCRIPTION**: We seek Guest Ambassadors who are characterized by enthusiasm, optimism, and a respectful demeanor toward everyone. Collaborating with fellow Ambassadors, your aim will...

Guest Service Representatives are hospitality specialists who typically work at hotels. Their primary responsibilities include providing front desk services to guests, processing guest payments and acting as an information source on various matters. The Guest Service Officer is responsible to assist with guest services in various areas of the hotel, such as...

**JOB SUMMARY** When interacting with visitors, the greatest guest service staff will have an abundance of patience and will cheerfully and gracefully attend to all of their needs. **MANDATORY REQUIREMENTS**: - **HOTEL EXPERIENCE WILL BE AN ADVANTAGE**: - **FRESH GRADUATE FROM HOTEL / TOURISM MANAGEMENT ARE WELCOME TO APPLY**: - **1 YEARS OF EXPERIENCE...

The role of service managers is extensive, including hiring, training and performance management. They also develop and implement service strategies to meet customers' needs and improve service quality. Additionally, they monitor service metrics, analyse customer feedback and address any gaps or areas for improvement.

Job Title: Technical Services Manager Location: Kuantan, Pahang Industry: Hospitality Salary Range:Rm7000-RM10000 **Duties and Responsibilities**: - Leading the team of technicians and regarding relationships with sub-suppliers - Regularly carrying out preventive maintenance measures - Ensuring the maintenance and repairing of machines and equipment in the...

**HYATT REGENCY KUANTAN RESORT** - Manager - Event Service_ **Administration** - Assists to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate. - Oversees the preparation and update of individual Departmental Operations Manuals. - Ensures all...

Ensures that all associates deliver the brand promise and provide exceptional guest service at all times. Ensures that associates also provide excellent service to internal customers in other departments as appropriate. Mission We provide Authentic Hospitality We make a difference in the lives of those we ‘touch’ everyday - that is our definition of...

Responsible to provide an excellent and consistent level of service to guest. You will need to assist the Manager in delivering efficient and quality service to guests according to Hotel's standards. Includes taking and fulfilling beverage orders, maintaining positive guest interactions and performing beverage inventories. You are also required to be...