Resort Guest Service Ambassador

Duties and responsible 1. Work collaboratively with all departments to make sure the resort operations running smoothly 2. Maintaining the full knowledge of Resort administration and operations function including villa rates, Resort policies, VIP guests, events and etc. 3. Developing and implementing strategies that will ensure a good and memorable...

**HYATT REGENCY KUANTAN RESORT** **Guest Service Experiences** **Customer Service** - Provides excellent service to internal customers as appropriate. - Assist in greeting and checking-in VIP and Long Stay guests. - “Meets and greets regular, Long Stay and VIP guests as appropriate, ensuring the proper handling of all of their reservations, room...

Experienced in 4/5 Star Resort/Hotel Guest Service & Experience Able to speak, write & understand simple English Responsible for the smooth and efficient operation at Front Office and F&B. Pleasant personality and professional Female preferred **Salary**: RM1,500.00 - RM1,600.00 per month **Benefits**: - Cell phone reimbursement - Dental insurance -...

**JOB POSITION: GUEST AMBASSADOR** **DEPARTMENT: FRONT OFFICE** **LOCATION**:5 STAR HOTEL, KUANTAN** **SALARY: RM1,500 - RM2,000** **FRESH GRAD ARE WELCOME TO APPLY** **JOB DESCRIPTION**: We seek Guest Ambassadors who are characterized by enthusiasm, optimism, and a respectful demeanor toward everyone. Collaborating with fellow Ambassadors, your aim will...

Ensures that all Front Office associates deliver the brand promise and provide exceptional guest service at all times. Mission We provide Authentic Hospitality We make a difference in the lives of those we ‘touch’ everyday - that is our definition of hospitality. We do this in an environment that respects all people and all ideas. We do it in an...

Oversee the daily operations of the resort's room division, including front office, housekeeping, reservations, and guest services. - Coordinate with various departments to ensure seamless guest experiences, from check-in to check-out. - Monitor and maintain occupancy levels, room availability, and rates to maximize revenue and occupancy rates. - Set and...

Job Title: Technical Services Manager Location: Kuantan, Pahang Industry: Hospitality Salary Range:Rm7000-RM10000 **Duties and Responsibilities**: - Leading the team of technicians and regarding relationships with sub-suppliers - Regularly carrying out preventive maintenance measures - Ensuring the maintenance and repairing of machines and equipment in the...

Job Title: Maintenance Manager Location: Kuantan, Pahang/Kota Kinabalu Industry: Hospitality Salary Range:RM7000-RM10000 **Duties and Responsibilities**: - Leading the team of technicians and regarding relationships with sub-suppliers - Regularly carrying out preventive maintenance measures - Ensuring the maintenance and repairing of machines and equipment...

Provide excellent service to internal customers as appropriate Be familiar with the Resort’s products, services and policies Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactory Maintain positive guest and colleague interaction with good...

**Overview**: **Key Responsibilities**: - Develop and implement sales strategies to achieve revenue targets for the resort. - Manage the sales team and provide guidance and leadership to ensure sales targets are met or exceeded. - Develop and maintain strong relationships with key clients, including travel agents, corporate clients, and event planners. -...

Administration - Oversees and assists in the preparation and updates of the Front Office Departmental Operations Manual. - Conducts regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary. - Represents the Rooms function on the Resort's in the absence of the Director of Rooms Customer...

**HYATT REGENCY KUANTAN RESORT** - Manager - Event Service_ **Administration** - Assists to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate. - Oversees the preparation and update of individual Departmental Operations Manuals. - Ensures all...

The Front Office Assistant Manager has overall responsibility for supervising Guest Service Agents, Night Auditors, and bell staff to ensure total guest satisfaction. Provide guidance and direction to all associates to ensure they are adhering to all hotel policies, standards, procedures and regulations. Adena Beach Resort, a 3 star resort offering a 200m...

Guest Service Representatives are hospitality specialists who typically work at hotels. Their primary responsibilities include providing front desk services to guests, processing guest payments and acting as an information source on various matters. The Guest Service Officer is responsible to assist with guest services in various areas of the hotel, such as...

**Glamping & Camping Resort** **Responsibilities**: 1. Operations Management: - Oversee all aspects of the hotel's daily operations, including guest services, housekeeping, front desk, and facilities management. - Ensure efficient and effective service delivery across all departments. 2. Guest Satisfaction: - Maintain high levels of guest satisfaction...

Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Guest Experience Manager is responsible to assist the Front Office Manager in ensuring maximum guest satisfaction and guest experience...

Responsibilities: 1. Develop a comprehensive and diverse range of recreational programs, including yoga classes, Tabata workouts, Zumba sessions, gym activities, and water sports. 2. Collaborate with the resort management team to align programs with guest demographics and preferences. 3. Stay updated on current fitness and wellness trends to introduce...

1.Responsible for assisting with all guest service-related activities and tasks, including working closely with housekeeping, food and beverage, security and booking and reservations, handling guest inquiries and complaints, and assisting with the coordination of guest itineraries 2.Greets all guests at all times in a friendly and helpful manner and attempts...

1. Ensures professional sales calls using Mangala’s selling principles and Driving Customer Preferences philosophies. 2. Carefully plans sales calls into defined objectives. 3. Maintains a detailed knowledge of Resort facilities, features and services. 4. Conducts extensive competitor researches and maintains excellent product knowledge of the Resort. 5....

The role of service managers is extensive, including hiring, training and performance management. They also develop and implement service strategies to meet customers' needs and improve service quality. Additionally, they monitor service metrics, analyse customer feedback and address any gaps or areas for improvement.