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Resort Room Division Manager

7 months ago

Kuantan, Malaysia FARM RESORT (GAMBANG) SDN BHD Full time

Oversee the daily operations of the resort's room division, including front office, housekeeping, reservations, and guest services. - Coordinate with various departments to ensure seamless guest experiences, from check-in to check-out. - Monitor and maintain occupancy levels, room availability, and rates to maximize revenue and occupancy rates. - Set and maintain high standards of guest service, ensuring that all guests' needs and concerns are addressed promptly and professionally. - Ensure guests are greeted upon arrival and make time to interact effectively with guests. - Respond appropriately to guest complaints, solicit feedback and build relationships that drive continuous improvements in guest satisfaction. - Implement guest feedback systems to continuously improve service quality. - Recruit, train, and manage a skilled team of front office, housekeeping, and guest services staff. - Provide ongoing coaching and performance feedback to team members, promoting a positive work environment. - Develop and implement strategies to optimize room revenue through effective pricing, packages, and promotions. - Prepare comprehensive reports on room division performance, occupancy rates, revenue, and other key metrics for management review - Monitor and analyze key performance indicators (KPIs) related to room revenue, occupancy rates, and average daily rate (ADR). - Coordinate with sales and marketing teams to create targeted campaigns that drive bookings and revenue growth - Collaborate with housekeeping to ensure rooms are maintained to the highest standards of cleanliness and presentation. - Uphold the highest standards of safety, security, and health regulations - Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies. - Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs. - Manage room inventory and allocations, coordinating with reservations to optimize room utilization and availability. - Develop and enforce policies and procedures for room cleaning, maintenance, and inspections. - Stay updated with technology trends and implement relevant systems to streamline operations, such as property management systems (PMS) and reservation software.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5