Guest Experience Manager

**HYATT REGENCY KUANTAN RESORT** **Guest Service Experiences** **Customer Service** - Provides excellent service to internal customers as appropriate. - Assist in greeting and checking-in VIP and Long Stay guests. - “Meets and greets regular, Long Stay and VIP guests as appropriate, ensuring the proper handling of all of their reservations, room...

**JOB POSITION: GUEST EXPERIENCE MANAGER - CUSTOMER SERVICE** **DEPARTMENT: FRONT OFFICE** **LOCATION**:5 STAR HOTEL, KUANTAN** **SALARY: RM5,000 - RM5,500** **JOB DESCRIPTION**: A Guest Experience Manager operates within the hospitality or entertainment sector, focusing on enhancing guest satisfaction. Responsibilities entail training staff in customer...

Greet and welcome guests upon arrival, providing a warm and friendly reception. - Respond to guest inquiries, providing accurate information about facilities, services, and local attractions. - Handle check-in and check-out procedures efficiently, ensuring a smooth arrival and departure process. - Address and resolve guest concerns or issues promptly,...

**JOB POSITION: GUEST AMBASSADOR** **DEPARTMENT: FRONT OFFICE** **LOCATION**:5 STAR HOTEL, KUANTAN** **SALARY: RM1,500 - RM2,000** **FRESH GRAD ARE WELCOME TO APPLY** **JOB DESCRIPTION**: We seek Guest Ambassadors who are characterized by enthusiasm, optimism, and a respectful demeanor toward everyone. Collaborating with fellow Ambassadors, your aim will...

Acts as the forefront of customer service. To provide hotel guests with above-and-beyond service to ensure their experience will be worth remembering. To ensures that guests are happy from the moment they step into the hotel until they leave. **Salary**: From RM1,500.00 per month **Benefits**: - Health insurance - Maternity leave - Meal provided -...

Acts as the forefront of customer service. To provide hotel guests with above-and-beyond service to ensure their experience will be worth remembering. To ensures that guests are happy from the moment they step into the hotel until they leave. Pay: From RM1,500.00 per month **Benefits**: - Health insurance - Maternity leave - Meal provided - Opportunities...

Acts as the forefront of customer service. To provide hotel guests with above-and-beyond service to ensure their experience will be worth remembering. To ensures that guests are happy from the moment they step into the hotel until they leave. **Salary**: From RM1,500.00 per month **Experience**: - hotel: 1 year (preferred)

Guest Service Representatives are hospitality specialists who typically work at hotels. Their primary responsibilities include providing front desk services to guests, processing guest payments and acting as an information source on various matters. The Guest Service Officer is responsible to assist with guest services in various areas of the hotel, such as...

**JOB SUMMARY** When interacting with visitors, the greatest guest service staff will have an abundance of patience and will cheerfully and gracefully attend to all of their needs. **MANDATORY REQUIREMENTS**: - **HOTEL EXPERIENCE WILL BE AN ADVANTAGE**: - **FRESH GRADUATE FROM HOTEL / TOURISM MANAGEMENT ARE WELCOME TO APPLY**: - **1 YEARS OF EXPERIENCE...

Responsibilities: 1. Develop a comprehensive and diverse range of recreational programs, including yoga classes, Tabata workouts, Zumba sessions, gym activities, and water sports. 2. Collaborate with the resort management team to align programs with guest demographics and preferences. 3. Stay updated on current fitness and wellness trends to introduce...

Administration - Oversees and assists in the preparation and updates of the Front Office Departmental Operations Manual. - Conducts regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary. - Represents the Rooms function on the Resort's in the absence of the Director of Rooms Customer...

Summary At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting...

The role of service managers is extensive, including hiring, training and performance management. They also develop and implement service strategies to meet customers' needs and improve service quality. Additionally, they monitor service metrics, analyse customer feedback and address any gaps or areas for improvement.

Oversee the daily operations of the resort's room division, including front office, housekeeping, reservations, and guest services. - Coordinate with various departments to ensure seamless guest experiences, from check-in to check-out. - Monitor and maintain occupancy levels, room availability, and rates to maximize revenue and occupancy rates. - Set and...

**Glamping & Camping Resort** **Responsibilities**: 1. Operations Management: - Oversee all aspects of the hotel's daily operations, including guest services, housekeeping, front desk, and facilities management. - Ensure efficient and effective service delivery across all departments. 2. Guest Satisfaction: - Maintain high levels of guest satisfaction...

Summary At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting...

Perform high-quality, hands-on massage therapy sessions and ensure guest satisfaction and relaxation. - Develop and curate an exclusive menu of spa treatments that reflect current trends, guest preferences, and the hotel’s brand identity. - Maintain comprehensive spa manuals outlining treatment protocols, service standards, and operational procedures,...

**Main Duties** **Administration** - Assists the Housekeeping Manager in the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to. - Assists in the preparation and updating of the Housekeeping Departmental Operations Manual. -...

**_Administration_** - Ensures that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate. - Oversees the preparation and update of individual Departmental Operations Manuals. - Conducts regular divisional communications meetings and ensures that departmental...

Maintain a friendly, cheerful and courteous demeanour at all times. -Allocate rooms to expected arrivals after checking the guest’s preferences and special requests. -7. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. -Performs other duties as assigned, requested or deemed...