Guest Experience Officer

Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Guest Experience Manager is responsible to assist the Front Office Manager in ensuring maximum guest satisfaction and guest experience...

**HYATT REGENCY KUANTAN RESORT** **Guest Service Experiences** **Customer Service** - Provides excellent service to internal customers as appropriate. - Assist in greeting and checking-in VIP and Long Stay guests. - “Meets and greets regular, Long Stay and VIP guests as appropriate, ensuring the proper handling of all of their reservations, room...

**JOB POSITION: GUEST EXPERIENCE MANAGER - CUSTOMER SERVICE** **DEPARTMENT: FRONT OFFICE** **LOCATION**:5 STAR HOTEL, KUANTAN** **SALARY: RM5,000 - RM5,500** **JOB DESCRIPTION**: A Guest Experience Manager operates within the hospitality or entertainment sector, focusing on enhancing guest satisfaction. Responsibilities entail training staff in customer...

Acts as the forefront of customer service. To provide hotel guests with above-and-beyond service to ensure their experience will be worth remembering. To ensures that guests are happy from the moment they step into the hotel until they leave. **Salary**: From RM1,500.00 per month **Benefits**: - Health insurance - Maternity leave - Meal provided -...

Acts as the forefront of customer service. To provide hotel guests with above-and-beyond service to ensure their experience will be worth remembering. To ensures that guests are happy from the moment they step into the hotel until they leave. Pay: From RM1,500.00 per month **Benefits**: - Health insurance - Maternity leave - Meal provided - Opportunities...

Guest Service Representatives are hospitality specialists who typically work at hotels. Their primary responsibilities include providing front desk services to guests, processing guest payments and acting as an information source on various matters. The Guest Service Officer is responsible to assist with guest services in various areas of the hotel, such as...

Acts as the forefront of customer service. To provide hotel guests with above-and-beyond service to ensure their experience will be worth remembering. To ensures that guests are happy from the moment they step into the hotel until they leave. **Salary**: From RM1,500.00 per month **Experience**: - hotel: 1 year (preferred)

Ensures that all Front Office associates deliver the brand promise and provide exceptional guest service at all times. Mission We provide Authentic Hospitality We make a difference in the lives of those we ‘touch’ everyday - that is our definition of hospitality. We do this in an environment that respects all people and all ideas. We do it in an...

Guest Service Representatives are hospitality specialists who typically work at hotels. Their primary responsibilities include providing front desk services to guests, processing guest payments and acting as an information source on various matters. The Guest Service Officer is responsible to assist with guest services in various areas of the hotel, such as...

Experienced in 4/5 Star Resort/Hotel Guest Service & Experience Able to speak, write & understand simple English Responsible for the smooth and efficient operation at Front Office and F&B. Pleasant personality and professional Female preferred **Salary**: RM1,500.00 - RM1,600.00 per month **Benefits**: - Cell phone reimbursement - Dental insurance -...

Customer Service - Delivers the service sequence and provide exceptional guest service at all times. - Provides excellent service to internal customers as appropriate. - Be familiar with the Resort’s products and services and policies. - Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through...

**JOB POSITION: GUEST AMBASSADOR** **DEPARTMENT: FRONT OFFICE** **LOCATION**:5 STAR HOTEL, KUANTAN** **SALARY: RM1,500 - RM2,000** **FRESH GRAD ARE WELCOME TO APPLY** **JOB DESCRIPTION**: We seek Guest Ambassadors who are characterized by enthusiasm, optimism, and a respectful demeanor toward everyone. Collaborating with fellow Ambassadors, your aim will...

Administration - Oversees and assists in the preparation and updates of the Front Office Departmental Operations Manual. - Conducts regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary. - Represents the Rooms function on the Resort's in the absence of the Director of Rooms Customer...

Provides guest services, checks in guests and handles guests’ mail, messages, telexes and others. This position is concerned with the overall operation of the Front Office and compliance with established Front Office and Accounting policies of the Hotel. Grand DarulMakmur Hotel Kuantan is a deluxe class property offering 204 modern and luxurious...

Hospitality establishment receptionists provide first point of contact and assistance to the guests of a hospitality establishment. They are also responsible for taking bookings, processing payments and giving information. AC HOTEL KUANTAN CITY CENTRE This hotel captures the authenticity and culture of Kuantan. We offer a unique combination of quality and...

Handle Front Desk operation such as handling arrivals, check-ins ( registration) and departures for check-outs of all the Resorts guests. - Responding promptly to all guests requests, enquiries and complains. - Good communication and interpersonal skill - Welcoming visitors with greetings, and clear directions and address them appropriately. - Handle call-in...

1. To ensure that the respective cash floats of the Front Office Assistance are always properly maintained and procedures in opening / closing the float are adhered to. To be alert to ensure that be responsible for the safekeeping of the personal cash float, including changing to smaller denominations and the depository at the end of a respective shift. 2....

**JOB SUMMARY** When interacting with visitors, the greatest guest service staff will have an abundance of patience and will cheerfully and gracefully attend to all of their needs. **MANDATORY REQUIREMENTS**: - **HOTEL EXPERIENCE WILL BE AN ADVANTAGE**: - **FRESH GRADUATE FROM HOTEL / TOURISM MANAGEMENT ARE WELCOME TO APPLY**: - **1 YEARS OF EXPERIENCE...

**RESPONSIBILITIES**: - Able to work on night shift - Provides services that are above and beyond for customer satisfaction and retention. - Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. - Serves as a role model to demonstrate appropriate behaviors. -...

The Front Office Assistant Manager has overall responsibility for supervising Guest Service Agents, Night Auditors, and bell staff to ensure total guest satisfaction. Provide guidance and direction to all associates to ensure they are adhering to all hotel policies, standards, procedures and regulations. Adena Beach Resort, a 3 star resort offering a 200m...