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Guest Experience Officer
3 weeks ago
Greet and welcome guests upon arrival, providing a warm and friendly reception.
- Respond to guest inquiries, providing accurate information about facilities, services, and local attractions.
- Handle check-in and check-out procedures efficiently, ensuring a smooth arrival and departure process.
- Address and resolve guest concerns or issues promptly, maintaining a high level of customer satisfaction.
- Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless guest experiences.
- Collect and analyze guest feedback to identify areas for improvement and implement enhancements.
- Coordinate special requests and arrangements for guests, including room preferences and additional services.
- Maintain a professional appearance and demeanor, reflecting the organization's commitment to exceptional guest service.
- Monitor and manage guest reservations, ensuring accuracy and adherence to policies.
- Stay informed about local events and attractions to provide recommendations and enhance guest experiences.
- Any related task given by superior.
**Job Types**: Full-time, Permanent
Pay: RM2,000.00 - RM2,500.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Kuantan: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Server: 1 year (preferred)
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