Customer Service Representative
5 months ago
**What You Will Do as a USANA Customer Service Representative**
- Responding promptly to customer inquiries
- Acknowledging and resolving customer complaints
- Handling inbound call center and walk-in customers
- Ensure customer satisfaction and provide professional customer support
- Perform other duties pertaining to the job requirements
**Background and Skills You Will Need**
- Excellent verbal and written communication skills
- Customer orientation and ability to adapt/respond to different inquires
- Ability to always remain professional and courteous with customers
- Ability to multi-task, prioritize, and manage time effectively
- Basic computer knowledge and working knowledge of order entry system
- Able to work on alternate Saturdays (remotely) from 10 a.m. to 2 p.m.
**What Will Make You Standout**
- Foreign language skills, specifically Mandarin
- Previous customer service experience
**_
Position is located in _**_Malaysia_**
**About USANA**
Since 1992, USANA has provided the world with the highest-quality products focused on nutritional supplements, skincare, and a healthy lifestyle. But our commitment to excellence goes far beyond our products. USANA is dedicated to share our vision of health by empowering a global family of incredible employees based in more than 20 different markets around the world.
Community is at our core. It is our commitment to always strive to be open-minded listeners, hold ourselves and others accountable, be respectful, and celebrate the strength that comes from collaboration. Through initiatives like our Diversity, Equity, and Inclusion Council, we create a company culture where all members of the USANA Family feel cared for, included, and valued.
USANA employees do more than work for our company--we embody the culture, and we live our company values: Excellence, Integrity, Health, and Community. We are committed to doing whatever it takes to ensure USANA’s direct-selling Associates are supplied with whatever they need to become successful.
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