Assistant Learning
5 months ago
**Job Number** 23126799
**Job Category** Human Resources
**Location** Courtyard Penang, 218D Jalan Macalister, George Town, Penang, Penang, Malaysia
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management
**JOB SUMMARY**
Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.
OR
- 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.
**CORE WORK ACTIVITIES**
**Administering Employee Training Programs**
- Promotes and informs employees about all training programs.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Helps employees identify specific behaviors that will contribute to service excellence.
- Ensures employees receive on-going training to understand guest expectations.
- Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
- Meets with training cadre on a regular basis to support training efforts.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
**Evaluating Training Programs Effectiveness**
- Monitors enrollment and attendance at training classes.
- Meets regularly with participants to assess progress and address concerns.
- Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Measures transfer of learning from training courses to the operation.
- Ensures adult learning principles are incorporated into training programs.
**Developing Training Program Plans and Budgets**
- Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
- Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
- Aligns current training and development programs to effectively impact key business indicators.
- Establishes guidelines so employees understand expectations and parameters.
- Develops specific training to improve service performance.
- Drives brand values and philosophy in all training and development activities.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
**Managing Training Budgets**
- Participates in the development of the Training budget as required.
- Manages budget in alignment with Human Resources and property financial goals.
- Manages department controllable expenses to achieve or exceed budgeted goals.
- Utilizes P-card if appropriate to control and monitor departmental expenditures.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
-
Personal Learning Assistant
5 months ago
George Town, Malaysia KSL Champs Inclusion Full timeA personal learning assistant in school refers to an educational support system or tool that helps students with their learning process. It is designed to provide personalized guidance, support, and resources to enhance a student's educational experience. PLA usually help students with special needs or high functioning category in regular or international...
-
Teacher Assistant
5 months ago
George Town, Malaysia SHANZ Early Intervention & Learning Therapy Full time**Location**: Gelugor, Penang **Key Responsibilities**: - Assist the lead teacher in implementing education plans of kids. - Provide small group support to children with diverse learning needs. - Assist with classroom activities - Foster a nurturing and inclusive environment that promotes growth and development. **Qualifications**: - Diploma or degree in...
-
Excellence & Projects Coordinator, Learning and
5 months ago
George Town, Malaysia Informa Tech Full timeCompany Description **Informa** is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...
-
Business HR Assistant
5 months ago
George Town, Malaysia EPS Ventures Sdn Bhd Full time**Position title: Business HR Assistant** **Internship duration: 3 - 6 months** **Job responsibilities**: - Administrative support: Assist with various administrative tasks such as data entry, documentation, scheduling meetings and etc. - Market entry analysis: Assist in evaluating new markets or expansion opportunities. Conduct market research, analyze...
-
Office Assistant
5 months ago
George Town, Malaysia LOVE A LOAF Full time**Procurement & Marketing Coordination** LOVE A LOAF is a leading bakery known for our innovation, quality, and commitment to sustainability. At LOVE A LOAF, we believe in nurturing talent and providing opportunities for growth and development. Job Overview: **Responsibilities**: - **Procurement**: Assist in the procurement process, including vendor...
-
Education Assistant in Georgetown
5 months ago
George Town, Malaysia Angels Bud International Centre Georgetown Full time**Familiar in Google Drive** **Up-to-date report information** **Learning and Teaching Support Team** **Checking Student Online Lesson Progress** **Checking Student Offline Workbook** **Assist Teacher / Instructor Learning and Support** **Responsibility on work, able to work independently** **Can take any extra task** **Job Types**: Full-time,...
-
Sales Assistant
5 months ago
George Town, Malaysia GAMA SUPERMARKET & DEPARTMENTAL STORE SDN BHD Full timeTo replenish stocks on a daily basis. To requisite stocks as at when required. Ensure stocks are in an orderly manner. Willingness to learn for future promotion. Able to assist other sections when required. Pay: RM1,500.00 - RM1,700.00 per month **Benefits**: - Health insurance - Maternity leave - Opportunities for promotion - Professional...
-
Office Assistant to Director
5 months ago
George Town, Malaysia LOVE A LOAF Full time**Procurement & Marketing Coordination** LOVE A LOAF is a leading bakery known for our innovation, quality, and commitment to sustainability. At LOVE A LOAF, we believe in nurturing talent and providing opportunities for growth and development. Job Overview: **Responsibilities**: - **Procurement**: Assist in the procurement process, including vendor...
-
Accounts Assistant
4 months ago
George Town, Malaysia DALAT INTERNATIONAL SCHOOL SDN BHD Full time1. Assist in the preparation of monthly accounts. 2. Process invoices, record payments, and track expenses. 3. Assist in reconciling bank statements. 4. Maintain an accurate record of financial transactions. 5. Assisting in the processing of student fees and tuition payments and handling payment inquiries. 6. Reviewing and processing reimbursements. 7....
-
Legal Assistant
5 months ago
George Town, Malaysia MAANVEER S DHILLON, KO & PARTNERS (PENANG BRANCH) Full timeWe are looking for a Legal Assistant (with or without experience). We are looking for a chambering student too who is willing to learn about litigation. We are here to assist you to make you a better litigator in legal fields. Please contact us to know more about us. **Job Types**: Full-time, Internship Contract length: 9 months **Salary**: RM2,000.00 -...
-
Assistant Manager
5 months ago
George Town, Malaysia Aon Corporation Full timeAssistant Manager **Assistant Manager, Health Solutions in Penang, Malaysia.** **Aon is in the business of better decisions** At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our...
-
Dental Assistant
5 months ago
George Town, Malaysia Klinik Pakar Periodontik Tria Freeda Woon Full time1. Assist dentists for clinical procedures, provide great patient care 2. Prepare treatment room & dental instruments 3. Register patients and make appointments 4. Be in charge of stock maintenance, upkeep of clinic hygiene & cleanliness. 5. Able to speak fluent in at least English, Malay or Mandarin 6. Applicants must be willing to learn, have...
-
Radiographer Clinic Assistant
4 months ago
George Town, Malaysia Agensi Pekerjaan Carpe Diem Executive Sdn Bhd Full time_**URGENT!**_ **Job Duties**: 1. Prepare patient for X-ray accordingly to doctor’s order. 2. Produce X-ray films of parts of the human body for use in diagnosing medical problem. 3. Responsible for the safety of the patients, for observing and documenting any reactions to treatment 4. Updating charts and answering any clinical related questions a patient...
-
Cashier Assistant
5 months ago
George Town, Malaysia recruit advance Full timeJob General Description for Cashier A cashier assists consumers with money transactions by receiving cash, checks, credit, or debit. As cashiers deal with large sums of money on a daily basis, they must be honest, reliable, and trustworthy employees. Honouring coupons, collecting money, and delivering proper change are some of the primary responsibilities...
-
Assistant Manager
5 months ago
George Town, Malaysia Aon Corporation Full timePosting Description: **Assistant Manager, Health Solutions in Penang, Malaysia.** **Aon is in the business of better decisions** At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our...
-
Radiographer Clinic Assistant
5 months ago
George Town, Malaysia 3S-Talent Search Full timeCompany: Retail Clinic Location: Penang, Geogetown Job Duties: - Prepare patient for X-ray accordingly to doctor’s order. - Produce X-ray films of parts of the human body for use in diagnosing medical problem. - Responsible for the safety of the patients, for observing and documenting any reactions to treatment Updating charts and answering any clinical...
-
Radiographer Clinic Assistant
5 months ago
George Town, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time**Job Duties**: 1. Prepare patient for X-ray accordingly to doctor’s order. 2. Produce X-ray films of parts of the human body for use in diagnosing medical problem. 3. Responsible for the safety of the patients, for observing and documenting any reactions to treatment 4. Updating charts and answering any clinical related questions a patient might have. 5....
-
Radiographer Clinic Assistant
5 months ago
George Town, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time**Job Duties**: 1. Prepare patient for X-ray accordingly to doctor’s order. 2. Produce X-ray films of parts of the human body for use in diagnosing medical problem. 3. Responsible for the safety of the patients, for observing and documenting any reactions to treatment 4. Updating charts and answering any clinical related questions a patient might have. 5....
-
Retail Assistant
5 months ago
George Town, Malaysia Health Lane Family Pharmacy Sdn Bhd Full time**Job Scope**: - Assisting customers in locating desired shop items. - Performing end-of-day cleaning duties in the shop - Attend and serve customer with a good manner - Willing to learn about store product in order to provide advice and recommendations as needed **Job Requirement**: - Min SPM level - Fresh graduate Diploma student or any related science...
-
Dental Assistant
5 months ago
George Town, Malaysia Wong & Sim Dental Surgery Full time1. Assist dentists for clinical procedures, provide great patient care 2. Prepare treatment room & dental instruments 3. Register patients and make appointments 4. Be in charge of stock maintenance, upkeep of clinic hygiene & cleanliness. 5. Able to speak fluent in at least English, Malay or Mandarin 6. Applicants must be willing to learn, have...