Technical Support Executive
2 weeks ago
In line with service level targets, accountable for cases that logged by customers and manage them to resolution effectively and proactively, in line with service level targets.
- Deliver the best customer experience by adhering to the Company policies and procedures.
- Use and develop problem-solving techniques to resolve customer issues and enquiries as to achieve key stakeholders’ satisfaction.
- Educate and guide customer on printer and printing software technology
- Contribute to the knowledge management database available to all staff.
- Continually builds understanding of customer’s business, their challenges, drivers and future direction to build strong customer focused relationship
**Qualifications**:
- Diploma/Degree in Information Technology or equivalent.
- Relevant knowledge and experience in IT and Printing Technology (will be an added advantage).
- Knowledge of
1. Operating Systems: Windows (Desktop and Server OS) and Mac (Desirable).
2. Software: MS Office and Adobe Suite (Desirable).
3. Hardware: Desktop, Laptop, Server (Desirable) and Networking devices.
4. Networking: LAN and Wireless Technology.
6. Applications: Citrix and SAP Printing experience (Desirable)
- Previous Experience in IT Helpdesk, Server Support or Network Admin roles will be highly regarded.
- Strong interpersonal and communication skills, both verbal and written
- Ability to develop knowledge and skills independently.
- Ability to work independently as well as part of a team.
- Must have advanced troubleshooting and problem solving skills.
- A record of a can-do, mature and professional attitude, and attention to detail.
- Keep up to date with current technology.
Contract length: 12 months
**Job Types**: Full-time, Contract
**Salary**: RM3,800.00 - RM5,800.00 per month
**Benefits**:
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
Schedule:
- Holidays
- Monday to Friday
- Weekend jobs
Supplemental Pay:
- 13th month salary
**Language**:
- Vietnamese (required)
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