Credit Controller

3 weeks ago


Kuala Lumpur, Malaysia Wilhelmsen Full time

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Job title

Credit Controller - Port Services, Asia Pacific
- Have you ever stared out at sea and wondered which exotic destinations all these ships you see are coming from and going to? We know, as we are agents in more than 2000 ports around the world.
- In Wilhelmsen Port Services, we provide our customers with piece of mind while we handle their cargo, their vessels, and their crew. We handle 75,000 port calls per year, which means that every 7 minutes, anywhere around the world, we send a ship safely out to sea again to fulfil its purpose. We match local expertise with strict global standards, making sure we consistently make our customers’ port calls as efficient and safe as possible.
- Now more than ever we see that the maritime industry keeps the world going round, and as agents we are the linking pin in the process of transporting goods around the world. Our vision is to shape the maritime industry, and we constantly develop new and improved solutions for our customers, like last mile drone delivery and our online interactive maps showing Covid port restrictions which has reached more than 500,000 users globally.
- We now have the opportunity for you to join our global network.

The position

We are looking for a Credit Controller who will be reporting to Regional Credit Manager - Port Services, Asia Pacific

About the location

The position will be based in Kuala Lumpur office which is in the heart of city and easy to get to go by public transportation.

About the department

The Credit Controller is responsible for collecting outstanding debts in his/her responsible area(s) in the Region. The Credit Controller is responsible for ensuring customer credit exposures are kept within agreed limits in accordance with WSS Credit Policy and the Chart of Authority (“COA”). The Credit Controller is responsible for assisting customers, Key Account Managers and port networks in Credit related matters.

Required experience and skills- Minimum one year of relevant work experience.- Tertiary qualifications in relevant credit/accounting course.- Experience in the shipping industry is encouraged but not compulsory.- Able to meet deadlines through good time management and allocation of priorities.- Strong attention to details.- Excellent communication skills (good verbal & written English is essential for this role).- Excellent telephone skills - assertive but customer friendly.- Computer literate - sound basic skills in MS Office (Excel, Word) with good keyboard and general computer skills.- Reliable, enthusiastic and professional individual.- Works well in a team environment.

What you will be doing- Act in accordance with all applicable credit processes and policies.- Follow up of outstanding debts with spot customers on payment status in accordance with Standard Operating Process (SOP) for SPOT Credit Controllers.- Develop and maintain relationships and regular communications with customers, make phone calls to follow up on outstandings when applicable.- Communicate and work closely with internal stakeholders including SASA credit controllers, Key Account Managers, Operations/Port teams, DA teams and Finance teams etc.- Assist customers, Key Account Managers and port networks in Credit related matters.- Escalate cases when applicable to the relevant internal network (including Key Account Manager, Director, VP, Finance Manager and Regional Credit Manager - Ships Agency, Asia Pacific).- Prepare account reconciliations on Spot customers of responsible customer accounts.- Prepare monthly SA Credit Outstanding Reports to the internal network.- Act as backup support for team members when required.

What we offer- Strategic work location at KL Sentral with convenience travelling by Monorail, Rapid Kelana Jaya Line, MRT and KTM services as well as public buses.- 5-days work week including complying with Malaysia’s Public Holiday- International work environment and culture- Great learning and development opportunities

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex

How to apply



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