Techical Support Executive

7 days ago

Kuala Lumpur, Malaysia amIT Global Solutions Full time

About Company:
amIT Global Solutions (AGS) is an Information Technology Services and Solutions provider headquartered in Singapore provides complete IT Services, Enterprise Solutions, IT Outsourcing, IT Consulting, Managed Services and Business Process Outsourcing. We have highly qualified team of vibrant experts in wide range of technology and solutions in all verticals to help our customers. During the turbulent global market we help our customers with cost-effective, high quality solutions especially to Small and Medium Enterprises. Our IT Consulting Division practices a proven approach that helps our customers to acquire best talents and helps the IT Staffs to deliver high quality services.
- AGS has attained the prestigious MSC Status (Malaysian Status Company) in Malaysia in the Shared Services and Operations (SSO) sector. Our competitive team has invested their vast experience towards success of many of the projects and IT services.

Job Type : Permanent with our client

Role : Global Support Centre Analyst

Work Mode : Permanent REMOTE

Job Summary:
Designation: Global Test Centre Support Analyst, L1

**Job Type**: Permanent Work from home (Permanent remote)

Office Location: Damansara Heights, KL

Work type: Permanent with Prometric

Working hours: 8 hrs per day, 5pm - 2am, 1 hour breaktime; 5 Days per week

**Requirements**:

- Diploma/Degree majoring in e. Computer Science / Information Technology or equivalent is preferred.
- Experience of 2+ years in Technical Helpdesk is highly preferred.
- Understand Basic User & Security Group Active Directory administration.
- An in depth understanding of LAN, TCP/IP as well as being able to troubleshoot laptops, desktops, thin client devices, Windows 2008 servers and above.
- Experience in troubleshooting Network, LAN, VPN, IP, Switch/port
- Experience in Citrix/AD, virtual machines

Job Scope:

- Identify severity of case by asking the right questions, analyzing and allocating the case appropriately based on its severity
- Provide resolutions by identifying systematic problems, researching answers; guiding test center administrators through the corrective steps.
- Document details of cases and prioritize according to urgency and importance in Salesforce
- Escalate urgent requests or those that require a more in-depth knowledge and understanding to the attention of Level II Analysts and the Support Manager.

**Job Types**: Full-time, Permanent

**Salary**: From RM3,900.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- STM/STPM (preferred)

**Experience**:

- Network support: 1 year (preferred)
- Citrix: 1 year (preferred)
- technical support: 1 year (required)
- Active Directory: 1 year (preferred)

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