IT Support Executive

21 hours ago


Kuala Lumpur, Malaysia EC-Council Full time

EC-Council

**IT Support Executive**

**Location: Malaysia**

EC-Council is the world’s largest cyber security technical certification body. We operate in 145 countries globally and we are the owner and developer of various world-famous cyber security programs. We are proud to have trained and certified over 220,000 information security professionals globally that have influenced the cyber security mindset of countless organizations worldwide.

**About the Role**

IT Support Executive is responsible to organize, install and support an organization's computer systems & manage, troubleshoot update hardware and software assets. You will ensure that appropriate measures are proactively followed in response to unforeseen issues such as IT downtime or zero-day exploits.

**Duties and Responsibilities**
- System formatting & Installation OS, Application
- Device/user onboarding and offboarding
- Day to day user-related query system related issue
- Asset checking and checkout
- Coordinate OEM and Vendor Management
- Asset validation and Asset Tracking
- Coordinate with Purchase department for procumbent of New Laptop
- Asset inventory and stock updating
- Lease Line monitoring and coordination with the service provider
- Expertly handle Windows 10 & 11, data recovery, Mailbox restore, Ticket resolution
- Wi-Fi device management and support

**Desired Qualifications, Skills & experience**
- Degree or diploma in Electrical / Electronic / Mechatronics / Robotics
- 0-2 years’ full-time/part time experience as an IT Support Executive
- Basic knowledge of O365 and Mail user/mailbox migration
- Basic Knowledge of file server, print server and network printer installation.
- Knowledge of user handling and support services
- Basic knowledge of cables and connector

**Additional Information**:
Our global headquarters are located the United States with additional offices that support customers globally across the Americas, EMEA, and APAC.

We are an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we do not discriminate based on such characteristics, or any other status protected by the laws or regulations in the locations where we work.

**Salary**: RM30,000.00 - RM36,000.00 per year

**Benefits**:

- Health insurance
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)



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