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Sales Operation Manager

2 months ago

Remote, Malaysia Recruit Excella Full time

Responsibilities:

- Develop and implement efficient sales processes and strategies.
- Manage sales analytics to ensure accurate forecasting, pipeline management, sales strategy execution, and reporting.
- Coordinate with the sales team to align sales strategies and operations with business goals.
- Develop and deploy creative solutions in tracking the sales team's activities.
- Provide detailed sales reports and insights to senior management, highlighting trends, growth opportunities, and challenges.
- Train and support sales representatives and staff to enhance their product knowledge and sales skills.
- Collaborate with other departments to ensure a cohesive approach to market expansion and client satisfaction.
- Ensure that leads followed up has a proper resolution within 30 days of appointment.
- Ensure that all calls have a resolution, maintaining high standards of customer service and operational efficiency.
- Accurately manage transaction logs for finance to bill clients and for closers to receive their commissions accurately.
- Manage the productivity of full-time closers, ensuring they remain productive during non-event periods.
- Identify additional opportunities for revenue generation.
- Develop strategies to minimize the gap between payments receivable.
- Analyze the training needs of the sales team, identifying strengths and weaknesses to tailor training accordingly.
- Set team goals and targets for each account to drive performance and accountability.
- Develop detailed onboarding programs for new sales staff to ensure a smooth transition and rapid time to productivity.

**Requirements**:

- Proven experience in sales operations, preferably in a sales outsourcing or agency environment.
- Strong understanding of sales process management, creative problem-solving, and data analysis.
- Excellent communication and leadership skills.
- Ability to work strategically and collaboratively across departments.
- High attention to detail and a focus on data-driven decision-making.

**Job Types**: Full-time, Permanent

Pay: RM4,000.00 - RM7,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Sales Marketing: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)

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