Asst Reservation Manager

2 weeks ago

Penang, Malaysia Hilton Full time

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Assistant Reservations Manager is responsible for the accurate recording and processing of reservations and the maximization of room sales through pro-active selling and up-selling techniques.

**What will I be doing?**

As the Assistant Reservations Manager, you will be responsible for performing the following tasks to the highest standards:

- Make sure all team members finish the Hilton University courses and pass the test.
- Organize regular trainings to make sure team members are familiar with hotel product knowledge and activities, as well as the service standards and requirements.
- Assist the Commercial Director / Revenue Manager to finish the hotel budget and forecast.
- Maximize room sales and revenue for the hotel, up-selling as the highest priorities.
- Check daily all new reservations, cancel or change reservations, making sure information is passed to the respective departments correctly.
- Check daily 3-5 arrival guests or groups, making sure that the guest information, requirements and price information is correct.
- Always maintain a sales attitude, not losing any sales opportunity in the hotel.
- Develop the Reservations and Group & Tour teams to maximize revenue on all enquiries.
- Focus on any change from main guest sources and market, reporting trend changes to the Revenue Manager and Commercial Director.
- Make sure that all commissions are correct and follow up promptly.
- Make sure that all rejected business is filed by reason.
- Ensure that all correspondence has been filed accordingly, with correct and updated information.
- Comply with hotel credit policies and make sure to forecast revenue.
- Comply to setting rooms supply and price control.
- Maintain and update guest information and sales data by the Reservations procedure.
- Sustain high level guest service standards.
- Ensure that all input information is correct.
- Keep close attention to team members' requirements, including attention to every team member's workload and duties to fulfil operation needs.
- Maintain clean and tidy work areas at all times.
- Comply with all company policies related to reservations.
- Comply with all systems and procedures laid down by the hotel.
- Prioritize quality of reservations.
- Strictly follow brans standards.
- Ensure that all team members have a complete understanding of and adhere to the hotel's team member rules and regulations.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

**What are we looking for?**

An Assistant Reservations Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Hospitality: We are passionate about delivering exceptional guest experience.
- Integrity: We do the right thing all the time
- Leadership: We are leaders in industry and our communities
- Teamwork: We are team players in everything we do
- Ownership: We are owners of our actions and decisions.
- Now: We operate with a sense of urgency and discipline
- University graduate.
- Minimum 4 years of experience in a similar capacity with international chain hotels.
- Excellent command of written and spoken English and Chinese language to meet business needs.
- Good communication, organizational and interpersonal skills.
- Able to work under pressure and deal with stressful situations during busy periods.
- Knowledgeable and skilled in crisis management.

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences aro

  • Reservations Assistant

    2 weeks ago

    Penang, Malaysia Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Reservation Officer

    7 days ago

    Penang, Malaysia Bienven (M) Sdn.Bhd Full time

    Rooms division managers are in charge of managing and coordinating a team of employees at front desk, reservations, housekeeping and maintenance departments. Strategically located in the heritage city center of Georgetown Penang, Citadines Connect Georgetown Penang a cosy hotel offers unique and exciting experiences to energetic and adventurous business or...

  • Duty Manager

    4 weeks ago

    Penang, Malaysia Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Duty Manager

    3 weeks ago

    Penang, Malaysia Doubletree Resort by Hilton Penang Full time

    DescriptionWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the...

  • Front Office Manager

    3 weeks ago

    Penang, Malaysia Hotel Sentral Georgetown Sdn Bhd Full time

    Rooms division managers are in charge of managing and coordinating a team of employees at front desk, reservations, housekeeping and maintenance departments. Hotel Sentral Georgetown is a charming 3-star property in Georgetown. The hotel offers 192 comfortable and well-equipped, air-conditioned guestrooms. SPM / O Level / SKM Level 1 / SKM Level 2 / SKM...

  • Cafe Supervisor/asst Manager/outlet Manager

    3 weeks ago

    Penang, Malaysia Cornery FNB Sdn Bhd Full time

    **JOB REQUIREMENTS** - At least Post Graduate Diploma in the field of Culinary Arts, Food Management, Food Science, Food Management, Food Technology or other relevant courses. - At least 2 years of working experience in the related field is preferred for this position. - Only Malaysian Citizens and PR need to apply. **JOB RESPONSIBILITIES** - Provide...

  • Executive Club Manager

    2 days ago

    Penang, Malaysia Marriott International, Inc Full time

    **Additional Information** Position is available for Malaysian NRIC holders and permanent residents only. **Job Number** 23204259 **Job Category** Rooms & Guest Services Operations **Location** Penang Marriott Hotel, 55, Persiaran Gurney, Penang, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position...

  • Sales Support(Tours, Umrah

    2 weeks ago

    Penang, Malaysia MURSYID ALHARAMAIN TRAVEL & TOURS SDN BHD Full time

    a. Handle incoming calls professionally and provide accurate and timely information, alternatives and solutions to customers on products and services (UMRAH, OUTBOUND, DOMESTIC TRAVEL PACKAGES and suitable FLIGHT INFORMATION). b. Follow up with customers to resolve issues to ensure customer satisfaction is met d. Post information, file documents and...

  • Cafe Foh Manager

    3 weeks ago

    Penang, Malaysia BLACK KETTLE (PENANG) SDN. BHD. Full time

    Managing Personnel & Talent Management - Lead team by attracting, recruiting, training and appraising talented personnel - Establish targets, KPI’s, policies and procedures - Train staffs to become efficient, able to handle multi-tasking, provide friendly and great service, and serve high-quality coffee & drinks - Provide feedback and advice to team...

  • Front Office Manager

    3 days ago

    Penang, Malaysia Mercure Penang Beach Full time

    Job Responsibilities: - Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues - Check that all Front Office employees report to work punctually and are well groomed before each of their shift - Conduct daily briefings and ensure that all pertinent information...

  • Cafe Supervisor/asst Manager/outlet Manager

    3 weeks ago

    Penang, Malaysia Cornery FNB Sdn Bhd Full time

    **工作要求** - 至少獲得烹飪藝術、食品管理、食品科學、食品管理、食品技術或其他相關課程領域的研究生文憑。 - 該職位至少有2年相關領域工作經驗者優先。 - 只有馬來西亞公民和永久居民需要申請。 **工作職責** -...

  • Fitness Nutritionist Retail Asst Manager

    6 days ago

    Penang, Malaysia MuscleManiaClub Full time

    **Language: Must be able to speak - English, Malay**: - Providing nutritional consultation and product recommendations to customers - Plan and implement the overall store strategy - Collaborate with the marketing team to develop a marketing store strategy - Recruit and hire new store employees - Train and evaluate store employees - Create a healthy and...

  • Admin Clerk

    3 weeks ago

    Penang, Malaysia G E TAN PROPERTY MANAGEMENT SDN BHD Full time

    Monitor collection of management fund (service charge, sinking fund, fire insurance, quit rent, legal charges and others). Ensure manual/printed receipt area in sequence. Ensure no manipulation of receipts. Should there be suspicion of any malpractice, you are to report to Operations Manager, MC/JMB or any parties deemed appropriate immediately for...

  • Guest Service Agent

    2 months ago

    Penang, Malaysia JEN Penang Georgetown by Shangri-La (Komtar hotel sdn.bhd) Full time

    The Guest Service Agent works at reception of the hotel and provides guest service, handles the flow of daily reservations, check-in and check-out of guests. GSA’s are meant to take care of all guest requests and ensure their satisfaction. They behave as one stop shop for the entire hotel and provide information to the guest. Should be able to adapt to...

  • Guest Service Agent

    8 hours ago

    Penang, Malaysia JEN Penang Georgetown by Shangri-La (Komtar hotel sdn.bhd) Full time

    The Guest Service Agent works at reception of the hotel and provides guest service, handles the flow of daily reservations, check-in and check-out of guests. GSA’s are meant to take care of all guest requests and ensure their satisfaction. They behave as one stop shop for the entire hotel and provide information to the guest. Should be able to adapt to...

  • Warehouse Manager

    2 months ago

    Penang, Malaysia Boston Scientific Corporation Full time

    **Work mode**:Onsite**Onsite Location(s)**:Penang, MY**Purpose Statement** - Responsible for the management and supervision of the inbound and outbound material movement, distribution, and storage of supplies and materials at Penang Manufacturing Site, ensuring the area is focused on its objectives to meet customer expectations and operate in compliance with...

  • Warehouse Manager

    2 months ago

    Penang, Malaysia Boston Scientific Full time

    Purpose Statement Responsible for the management and supervision of the inbound and outbound material movement, distribution, and storage of supplies and materials at Penang Manufacturing Site, ensuring the area is focused on its objectives to meet customer expectations and operate in compliance with applicable regulations. Key...

  • Admin Assistant

    2 weeks ago

    Penang, Malaysia Jabil Circuit Full time

    At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise...

  • Production Admin

    2 weeks ago

    Penang, Malaysia Flex Full time

    Flex, a Fortune global 500 company, is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that...

  • E-commerce Manager

    4 days ago

    Penang, Malaysia HPL Hotels and Resort Full time

    As E-Commerce Manager, you are responsible for the work performance of one or more subordinates who are in the back-line of guest service for consistently meeting differing guest’s needs & wants consistent to your assigned area of responsibility in the Revenue department. You direct the procedural and personal dimensions of one or more work process through...