Quality Assurance Trainer

Job title: TQA Reporting to: Trainer Manager **Responsibilities**: - Design effective training programs. - Prepare training materials. - Conduct training and refreshers. - Support and mentor new employees. - Conduct evaluations to identify areas of improvement. - Monitor, analyze & train trainees’ performance and call out any unusual trends. - Identify...

**JOB DESCRIPTION**: - Meet the Minimum Skills Requirements as a monitor. - Assess the quality and accuracy of the calls monitored, including financial and compliance accuracy. - Provide feedback to the Analysts. - Provide feedback to the Trainers (as appropriate) - Implement process / analyst corrective action as required. - Generate the accuracy scores...

**Reports To** - Head Of Safety, Security & Quality Assurance **Key Accountabilty** - Monitoring and implementing safety policies and procedures embraced and complied by all employees - Conducting safety inspections and trainings - Investigating workplace accidents and maintaining records **Qualification & Experience** - Minimum STPM/SPM - Good command of...

Requirements Minimum 1 year experience in contact center environment, preferably in quality assurance capacity. University education or diploma preferably in related discipline. Excellent written and verbal communication skills in Bahasa Malaysia, English & Mandarin (skill in written Chinese would add advantage). Excellent communication and interpersonal...

**Position Title** - Officer **Reports To** - Head Of Safety, Security & Quality Assurance **Key Accountabilty** - Monitoring and implementing safety policies and procedures embraced and complied by all employees - Conducting safety inspections and trainings - Investigating workplace accidents and maintaining records **Qualification & Experience** -...

Quality Assurance / Quality Control Specialist Quality Assurance & Control (Manufacturing, Transport & Logistics) Ensure compliance with quality assurance and quality control policies and procedures at the construction site. Conduct regular inspections and audits to verify adherence to project specifications and standards. Identify and resolve any quality...

**Role**:Quality Manager **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Quality Quality assurance Quality Assurance/QA Japanese language BPO Skills BPO Operations BPO industry BPO Hiring BPO Call center Quality Analyst...

JOB DESCRIPTION: Meet the Minimum Skills Requirements as a monitor. Assess the quality and accuracy of the calls monitored, including financial and compliance accuracy. Provide feedback to the Analysts. Provide feedback to the Trainers (as appropriate) Implement process / analyst corrective action as required. Generate the accuracy scores and send the report...

Vacancy: Sales Trainer (Native Indonesian)Location: Jakarta, IndonesiaShift: 24/7 Operationsat least 3 years Sales Trainer experience from BPO mandatoryJob Description: Developing education materials Preparing procedures and policies regarding outbound calls and appropriate agent conduct. Scheduling and conducting training sessions on various telesales...

Principal FunctionAs a Quality Assurance (QA) and Regulatory Affairs (RA) Executive, you will play a key role in ensuring compliance with relevant regulatory requirements and maintaining the highest standards of quality across our organization. You will collaborate closely with cross-functional teams to implement and maintain quality management systems and...

Job Details: Will be the Subject-Matter Expert (SME) for the project assigned. Following the requirements between organization and client for all Quality Assurance related matters. Responsible for monitoring data accuracy, SOP, and Process Compliance. Prepare a report about performance results by following the Quality Assurance format. Attending or...

Requirements Minimum of 3 years of experience in a training and quality management role, ideally within contact centre or customer service environment. Proven experience in designing and implementing training programs and quality assurance processes. University education or diploma preferably in related discipline. Relevant certifications in training and...

**Job Scope** We are seeking a detail-oriented quality assurance specialist to be in charge developing and implementing quality assurance policies, conducting tests and inspections, identifying production, process, or product issues, and presenting solutions. This role will work closely with various departments to perform and validate test cases based on...

**Position Title**: - Manager, Quality Assurance **Reports To**: **Senior Manager, Quality Assurance & Delivery**: **Role Purpose**: Lead, drive and monitor Quality Assurance team and ensure efficient and effective implementation of service quality assurance plans with highest integrity, accuracy, and ethical standards. **Key Accountability**: - Service...

Quality Assurance & Regulatory Affairs Executive (Mandarin Speaker) #MSL Description Job ScopeImplement quality assurance policies and procedures to ensure compliance with applicable regulations and standards.Support all aspects of the Quality Management System including updating QMS manuals, SOPs and forms, conducting internal audits, and follow-ups on...

Quality Assurance & Regulatory Affairs Executive #MSL Description Job ScopeImplement quality assurance policies and procedures to ensure compliance with applicable regulations and standards.Support all aspects of the Quality Management System including updating QMS manuals, SOPs and forms, conducting internal audits, and follow-ups on NC/CAPA.Investigate and...

**Responsibilities**: - Conduct website testing and evaluations on websites to ensure adherence to quality standards. - Create, implement and maintain quality standards, processes and protocols. - Evaluate company website performance and ensure all is functioning and running as usual. - Conduct regular inspections on all website functions and processes. -...

**Responsibilities**: - Conduct website testing and evaluations on websites to ensure adherence to quality standards. - Conduct quality check on customer service to ensure adherence to standard of procedures. - Create, implement and maintain quality standards, processes and protocols. - Evaluate company website performance and ensure all is functioning and...

**Reports To**: **Senior Manager, Quality Assurance & Delivery**: **Role Purpose**: Lead, drive and monitor Quality Assurance team and ensure efficient and effective implementation of service quality assurance plans with highest integrity, accuracy, and ethical standards. **Key Accountability**: - Service Quality Assurance (SQA) Planning and Management:...

**Company Description** Tenbex Engineering Sdn. Bhd. (TESB) is an engineering company established in 2004 and based in WP. Kuala Lumpur. TESB operates in West and East Malaysia and serves as a licensed service contractor/vendor for oil companies such as PETRONAS, MURPHY, REPSOL, SHELL, and EXXON MOBIL. With a team of experienced personnel from various Oil &...