Customer Service Executive

2 weeks ago


Kuala Lumpur, Malaysia EBS Malaysia Full time

**Industry**:Multi
- level Marketing

**Location**:Bangsar South (near to LRT lrt kerinchi)

**Headcount**:1

**Tenure**:Permanent

**Remuneration**:Basic Salary

**Responsibilities**:

- To effectively carry out the duties of a customer service personnel in order to achieve total customer satisfaction and corporate objectives.
- Process customer order, sales processing, goods exchange/refund duties and payment collection.
- Provide assistance to members/customers inquiries, feedback with swift response in professional and effective manner.
- To understand company’s Marketing Plan, Policy & Procedures, Distributors’ Code Of Conduct, Business Manual and Products Information to facilitate following areas:
(a) General Inquiries

(b) Problem Solving

(c) The scope of the tasks covers products, distributors bonus, marketing, and campaign, etc.
- Compile and maintain customer records by updating the member account database information.
- Assist in Daily Sales Report, Daily Inventory Report, and any ad-hoc tasks.
- Ensure customer satisfaction in providing customer service and excellent support to our valued customers and distributors.
- To assist in other activities/functions organized by company.
- To manage and maintain an effective recording and filing system.
- To attend necessary training and discussion session to improve product knowledge and provide new idea to enhance department workflow/procedure.
- Involves packaging and handling shipped goods

**Requirements**:

- Preferably experience in Customer Service in MLM or Direct Selling
- Good in Microsoft Office skills, particularly Excel & PPT.
- Able to work on weekends.
- Standby to serve walk in customers if there is any appointment.
- Excellent customer service skills including maintaining focus on customer issue in a fast-paced environment.

**Salary**: RM3,000.00 - RM4,500.00 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Application Question(s):

- Are you willing to work on weekend?
- What is your expected salary?



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