
Social Media Moderator
4 weeks ago
Reviewing, moderating, and managing user-generated content, profiles, and banned users across various platforms and social networking sites.
- Producing reports on moderation statistics and insights for the Social Media team, as well as gathering customer feedback for product and service enhancement.
- Monitoring industry and company information to anticipate potential issues, as well as compiling data for reporting purposes related to customer satisfaction, complaints, and inquiries.
- Performing User Acceptance Testing (UAT) on in-house products and maintaining quality control during UAT.
- Preparing user tutorials, FAQs, and comprehensive Product Requirement Documents (PRDs) based on technical specifications and business requirements.
- Collaborating with product teams to provide input into product changes and manage external expectations, collaborating closely with project managers.
- Coordinating project plans, resources, and timelines for on-time delivery, as well as developing and maintaining standard operating procedures.
- Forecasting and budgeting for customer service and tracking actual performance against the budget.
- Managing schedules of team members according to customer demand and identifying and removing obstacles to delivering consistent high levels of service.
- Displaying particular qualities: Being a team player, task-oriented, possessing good communication and customer service skills, being independent, adaptable, maintaining a positive "Can Do" attitude, and a cheerful personality.
**; Requirements**:
- Bachelor's degree in an IT-related field is recommended.
- 3-4 years of experience in operations, project management or coordination is preferred.
- Strong communication skills (both written and verbal in Mandarin).
- Optimistic, patient, attentive and responsible nature.
- Good communication and interpersonal skills.
- Proactive problem-solving and decision-making abilities.
- Ability to work well within a team environment.
- Multitasking capabilities with flexibility for tight deadlines and extended hours.
- Independence with a proactive approach to handling diverse responsibilities.
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