Customer Care Executive
4 weeks ago
**KEY REQUIREMENTS**
- Experience in a customer service or call centre
- Strong knowledge of Microsoft Office ( Excel, Word)
- Fluency in English and Mandarin (written and verbal)
- Must be fully flexible to work rotating shift patterns
**KEY RESPONSIBILITIES**
- Responding to queries regarding cover, claims, hospitalisation, complaints
- Handle inbound and outbound calls from clients and medical provider
- Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
- Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
- Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention
**Job Types**: Full-time, Permanent, Fresh graduate
Pay: Up to RM5,000.00 per month
Schedule:
- Afternoon shift
- Early shift
- Weekend jobs
Supplemental pay types:
- Attendance bonus
**Experience**:
- Customer service: 1 year (required)
**Language**:
- Mandarin (required)
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