Customer Care Executive

4 weeks ago


Kuala Lumpur, Malaysia Agensi Pekerjaan RF Sdn Bhd Full time

**KEY REQUIREMENTS**
- Experience in a customer service or call centre
- Strong knowledge of Microsoft Office ( Excel, Word)
- Fluency in English and Mandarin (written and verbal)
- Must be fully flexible to work rotating shift patterns

**KEY RESPONSIBILITIES**
- Responding to queries regarding cover, claims, hospitalisation, complaints
- Handle inbound and outbound calls from clients and medical provider
- Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
- Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
- Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: Up to RM5,000.00 per month

Schedule:

- Afternoon shift
- Early shift
- Weekend jobs

Supplemental pay types:

- Attendance bonus

**Experience**:

- Customer service: 1 year (required)

**Language**:

- Mandarin (required)



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