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Service Advisor

7 months ago

Shah Alam, Malaysia Proton Rahman Brothers Full time

Greeting customers and working with customers to determine their vehicle issues and problems, provide technical explanation and proceed with service work
- Working with team leader / mechanic to convey the customers' concerns with accurate repair descriptions.
- Consulting with team leader / mechanic regarding necessary repairs and possible alternatives to expensive repairs.
- Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
Prepare estimation cost of repair works and explain to customers regarding the work done and cost of repair.
- Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off.
- Providing customers with information and advice on warranty protections, potential cost savings.
- Liaising with team leader / mechanic about parts ordering and ensuring parts are available when needed.
- Managing and overseeing the repair workflow and schedule.
- Actively communicate to customers on car repair status and advise them about service changes or car pick-up times.
- Maintaining positive customer relationships to ensure repeat business.

**Salary**: RM2,000.00 - RM2,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave

Supplemental pay types:

- Commission pay
- Overtime pay

Ability to commute/relocate:

- Shah Alam: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- 3y: 2 years (preferred)

**Language**:

- ENGLISH (preferred)

License/Certification:

- D (preferred)