Service Advisor

4 months ago


Shah Alam, Malaysia BERMAZ AUTO BERHAD Full time

**Job Requirement**:

- At least 1 year(s) of working experience in the related field is required for this position.
- Customer service experience is an added advantage
- Able to communicate effectively and clearly to customers and the servicing team.
- Able to write effectively and clearly to customers and the servicing team.

**Responsibility**:

- Greeting customers and helping them determine repairs and relevant costs
- Consulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairs
- Answering customer questions about service outcomes and consulting with technicians when necessary
- Informing customers about potential cost savings and warranty protections
- Greeting customers and helping them determine repairs and relevant costs
- Overseeing and managing the service center’s scheduling and workflow
- Informing customers of changes in service or when their vehicle is ready to be picked up
- Scheduling service appointments for existing customers and prospect customers
- Handle calls and inquiries from customers, follow up with customers

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM1,600.00 - RM3,400.00 per month

**Benefits**:

- Additional leave
- Dental insurance
- Gym membership
- Health insurance
- Maternity leave
- Meal allowance
- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Supplemental pay types:

- 13th month salary
- Overtime pay
- Performance bonus
- Yearly bonus

**Experience**:

- Customer Service: 1 year (required)
- Service Advisor: 1 year (required)


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