Customer Service

At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...

We are looking for a highly skilled Customer Service Expert to join our team at Pan Pacific Service Suites Kuala Lumpur and PARK ROYAL COLLECTION Kuala Lumpur. As a Customer Service Expert, you will play a vital role in delivering exceptional customer experiences and ensuring that our guests feel valued and cared for during their stay with us.You will be...

**Responsibilities**: - Review orders placed by customers to confirm accuracy and availability, and notify customer and sales rep of any issues, before processing the order - Place and monitor orders (e.g, returns, billing adjustments, recalls, assignments) for external and internal customers (e.g, Sales Representatives) and communicate as needed to ensure...

**Responsibilities**: Nature of Business: IT service and solution provider Location: Industrial Park Subang, Subang Jaya (Must have transport) Position: Customer Support Salary Range: RM2,400- RM2,800 (Based on experience/ knowledge related) Working Days: Normal day & normal working hours (5 days | 9:00am - 6.00pm) Task: - Checking of the warranty for...

The job scope of a customer service role involves providing assistance, information, and support to customers before, during, and after their interactions with a company's products or services. Customer service representatives play a crucial role in maintaining positive customer experiences, resolving issues, and building customer loyalty. Here are the...

Position: Customer Service Location: Bangsar South, Kuala Lumpur, Malaysia Salary**:Total package - RM 10000** (Basic salary - RM 8975, Travel allowance - 100, Language allowance - 500, Shift allowance - 300, Variable performance pay - 125) Relevant Experience: 1. Fluent in JLPT (N1 N2) & English 2. 2 years college/equivalent 3. 6+ months of...

**DUTIES AND RESPONSIBILITIES**: - Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following documented call flows, work processes, data entry...

'¢ To delivering excellent customer service to customer via text Lazada and Shopee platform. '¢ Contact customer for exchange stocks or refunding or returns of products ordered. '¢ Update Summary for Close stock and Open stock '¢ Providing accurate information on products and services to customer. '¢ Require to edit photos for posting in Lazada and...

**Customer Service** **Responsibilities**: - Resolving customer complaints and concerns in a timely manner - Maintaining customer account information - Keeping records of customer interactions and transactions - Escalating complex customer issues to appropriate personnel **Skills & Requirement** - At least 1 year experience in customer service - Excellent...

Salary Package: RM3,000 - RM3,500 Working Location: UBN Tower, KL Company Background: Direct Selling Working Days & Hours: 9.50am - 7pm (Monday to Friday); 12.50pm - 5pm (Alternate Saturday) Job Descriptions: - Provide knowledgeable answers to questions about product, pricing, and availability. - Respond promptly to customer inquiries. - Handle and resolve...

Manage large amounts of incoming phone calls Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call...

Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it. At Ava, we provide the highest level of customer care, helping all to achieve their desired beauty and skin health with the virtue of dedicated...

Have good communication skills, have good and meticulous work habits, and strive for excellence in work - Able to answer customers in time and accurately according to the knowledge base, solve customer problems, provide customers with standard services, actively promote the company's products, and prompt customers to use the company's products - Able to...

Answered nearly 60 calls daily from customers inquiring about product installation issues, or general product information. Resolved an average of 50 -100 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume) Accept & manage request by customer to setup internet and cable in customers’ homes and...

**Responsibilities**: - Serve customer politely and answer customer enquiry and product enquiry - b) Make sure the workplace clean and protect company brand image - c) Convince the customer to purchase the products. - d) you will be allocate in different retail or SPA dealer to sell our productand services to their dealer.**Benefits**: - EPF - SOCSO -...

**Requirements** - Preferable with a minimum of one (1) year of customer service-related experience - Strong customer management skills. - Good communication skills and well-versed in English, Malay, & Mandarin. - Ability to manage escalated issues / difficult customers. - Identify and handle customer inquiries completely and accurately to the customer's...

**CUSTOMER SERVICE** **E-COMMERCE DEPARTMENT** **CRITERIA**: - Male - Minimum Diploma / Degree in any field. - At least 1 year experience utilizing customer service & data entry. - Fast learner, adaptive & able to work under pressure. - Experience in E-Commerce is an additional value. - Able to start immdiately LOCATION : ARIANI HQ, JAKEL...

**Key Responsibilities**: - Provide service and guidance to customers. - Answering customer’s queries in any communication channel and provide the best solution to customers. - Update sales statement in the sales tracking system. - Ensure that all clients receive their financial statements on time. - Following up on previous customers for potential...

CUSTOMER SERVICE TELEMARKETING SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

**Position**: Customer Service **Location**: KL Eco City, Bangsar **Salary Range** : RM2,500 - RM 3,500 **Working Hours**: Monday to Friday - 11:00am to 8:30pm (one-hour lunch break) Saturday - 11:30am to 4:30pm **Responsibilities**: - Communicate effectively on customers enquiries - People management - Support related events - Perform warehouse duties...