Customer Service Specialist- Mandarin

**Role**:Customer Success Specialist **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Mandarin Cantonese english - **Job Title: Customer Success Specialist (Mandarin Proficient)** **Location**: Bayan Lepas, Penang **Salary Range**:...

**Role**:Any Other **Timings**:Shifting Schedule (Permanent) **Industry**:BPO / ITES **Process**:Voice **Functional Area**:Any Other **Work Mode**:Work from office Key Skills: Customer Service Customer Management Customer Care Ensures that appropriate actions are taken to resolve customers problems and concerns. Maintains customer accounts and...

Diploma/ Degree in Logistics or experienced as customer service in logistics / warehouse. **Job Description**: Acknowledge mails from Customers Plan & execute Warehouse operation Ensure incoming & outgoing activities run smoothly & generate more productivity To ensure 99% accuracy in recording incoming & outgoing cargoes To maintain good relationship...

**Location: Bayan Lepas** **Working days: 24/7 Rotational shift, 4 working days per week** **Working hours: 6am - 6pm/6pm - 6am (2 hours break)** **Job Descriptions**: - Manage large amounts of incoming calls - Provide accurate information to customers by using the right method - Handle customer complaints/queries and solve within time limit - Follow up...

**Role**:Any Other **Timings**:Shifting Schedule (Permanent) **Industry**:Other **Process**:Voice **Functional Area**:Any Other **Work Mode**:Work from office Key Skills: CRM (Customer relationship Management) Customer Relations Customer Service Cantonese customer success Customer Service Agent Mandarin or Cantonese Voice Support

**Key Responsibilities**: - Serve as the primary point of contact for customers who speak Mandarin, Cantonese, or both, addressing inquiries and resolving issues promptly and effectively. - Build and maintain strong relationships with customers, understanding their needs and providing personalized support and solutions. - Provide product demonstrations and...

Keep the pulse of customer satisfaction - Respond to customer’s inquiries in a timely manner. - Take the lead as a first PIC for customers - Work with internal and external customers to create an exceptional customer service experience - Manage account/customer expectations - Work with internal and external customers for Corrective and Preventative...

**Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Mandarin Cantonese - Overview The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the...

Company Description At Toll, we do more than just logistics - we move the businesses that move the world. Our 20,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25...

**Job Highlights** - Join an International Company with a dynamic, youthful workplace. - Premium workspaces - On site Trainings & Career Development **Overview** The Customer Success Specialist (CSS) will provide the best customer experience by understanding and fully grasping requests, inquiries and complaints from our customers, making them feel valued...

**Overview** The Customer Success Specialist (CSS) will provide the best customer experience by understanding and fully grasping requests, inquiries and complaints from our customers, making them feel valued and glad to have consulted the company through various communication channels. **Your Responsibilities** - Proven experience in customer-facing roles...

**Overview** The Customer Success Specialist (CSS) will provide the best customer experience by understanding and fully grasping requests, inquiries and complaints from our customers, making them feel valued and glad to have consulted the company through various communication channels. **Your Responsibilities** - Proven experience in customer-facing roles...

Overview The Customer Success Specialist (CSS) will provide the best customer experience by understanding and fully grasping requests, inquiries and complaints from our customers, making them feel valued and glad to have consulted the company through various communication channels. Your Responsibilities - Proven experience in customer-facing roles (phone,...

Keep the pulse of customer satisfaction - Respond to customer’s inquiries in a timely manner. - Take the lead as a first PIC for customers - Work with internal and external customers to create an exceptional customer service experience - Manage account/customer expectations - Work with internal and external customers for Corrective and Preventative...

**Role** Procurement and Customer Service Officer at SENZO plays a pivotal role in the development of company's product portfolio, source new products to align with SENZO's business objectives and provide essential customer support. **Responsibilities** **Product Support, Sourcing and Procurement** Communication in spoken and written Mandarin and English...

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Keep the pulse of customer satisfaction - Respond to customer’s inquiries in a timely manner. - Take the lead as a first PIC for customers - Work with internal and external customers to create an exceptional customer service experience - Manage account/customer expectations - Work with internal and external customers for Corrective and Preventative...

**Responsibilities** - Support customers to place online orders with the client. - Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times. - Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer...

Work with inter-departments to resolve customers’ enquiries - Provide excellent service to all our customers at all times and achieve targeted customer satisfaction score - Issue Letter of Guarantees for patients - Book medical appointments on behalf of clients - Perform any other administrative function whenever required **Requirements**: - Good...

Support APAC region Service Desk functions which includes but not limited to Marketing and Channel support, Learning Management System, Repair RMA ,Contract Administration, Delivered Quality (out of box management) - Support requests from external and internal for portal engagement, order shipment issue, training account issue, contract administration -...