Customer Service Up to 5k Hybrid Mode Mandarin
6 months ago
**Salary: RM3500-RM4500**
**Language Allowance: RM500 per month**
**Other allowance: RM100 per week**
**Work Location: Nu Sentral, KL**
**Working days: 5 Days, 2 days off**
**Shift: Rotational shift**
**Job Duties**:
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Able to communicate effectively with customers in a friendly and polite manner following the processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language
**Requirements**:
2. Mandarin, Cantonese or Hokkien speakers are welcome to apply
3. SPM leavers/ Diploma/degree graduates are Welcome to Apply
**Job Types**: Full-time, Permanent, Fresh graduate
Pay: RM3,500.00 - RM5,000.00 per month
**Benefits**:
- Health insurance
- Parental leave
- Vision insurance
Schedule:
- Monday to Friday
- Rotational shift
Supplemental pay types:
- Attendance bonus
- Performance bonus
- Yearly bonus
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- Mandarin (preferred)
- Bahasa (preferred)
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