Operations Analyst, HR Shared Services

4 weeks ago

Bayan Lepas, Malaysia Entegris Full time

Job Title:
Operations Analyst, HR Shared Services

**Job Description**:
The Role: HR Operations Analyst- The EBSC HR Operations Analyst is responsible to provide comprehensive HR transactional support and coordination related to HR activities. Primary areas of responsibility include master data management of employees, employee status changes, time and attendance accuracy in time tracking system, employee termination activities as it relates to payroll, and ad hoc HR and Payroll reporting, within pre-defined service level agreements (SLA’s). This position works closely with Corporate HR and Local HR departments. This position will also support special projects within the HR and EBSC Malaysia - HR organizations. The EBSC HR Operations Analyst collaborates with stakeholders to improve processes, implement changes to HR processes or programs to maximize efficiency.- As this is a new setup, you will be a part of the team in enabling the strategy for migration projects and training of EBSC - HR team members as well as stakeholders, engaging and building strong stakeholder relationships and ensuring successful change management.

In this role you will:
- Be part of the team implementing of the Corporate and Regional HR strategy and policies as a part of the Entegris Business Service Center - Malaysia Human Resources (EBSC Malaysia - HR) team function, supporting and maintaining the infrastructure, systems and processes in line with company standards and legislations, ensuring a high standard of delivery of HR services to the enterprise.-
- Delivering operational excellence of HR solutions, partnering with country HR, Corporate HR and other functional teams.-
- Identifying opportunity and delivering continuous process improvements as part of key global HR projects to support the further development of the Shared Services HR function.-
- Data Management:- Delivering to global operations solution requirements, time and attendance, and to maintain compliance to legal, fiscal and regulatory requirements.-
- Ensure accurate and timely centralized reporting for personnel costs management and forecast initiatives.-
- Process Efficiency and Automation:- Support the execution of Global Process Ownership for processes as defined and assigned by our Corporate HR office.-
- Driving success through working with peers and team-mates across geographies on common ways of working, process improvements and initiatives.-
- Identification opportunity for process improvement through process efficiency and/or automation.-
- Partner cross functionally to address operational requirements and compliance-
- Participate in automation initiatives for the Function as assigned by Corporate Office-
- Partner with and influence required business partners to drive process, systems and organizational changes successfully.-
- Service Delivery:- Continuously meet and exceed the target of delivery of a comprehensive set of performance metrics.-
- Research and resolve issues that arise regarding processes and practices.-
- Execute to HR processes transitions to the EBSC - Malaysia HR team.-
- Deliver excellent HR customer service and operational excellence to corporate HR customers, monitoring inquiries and internal customer satisfaction and providing escalated support as needed.-
- Ensure all service delivery in full compliance to all audits, certification, HR policy and Employee Handbooks as related to processes and services delivered in the EBSC - Malaysia HR.-
- Minimum 3 years of HR working experience, with at least 1 year of experience in an HR Shared Services organization which includes centralized administration and operations.-
- Degree in Human Resources, additional HR qualifications will be an added advantage.-
- Experienced in executing to service migration projects in a matrixed organization.-
- Experienced in executing and troubleshooting Korea payroll system (SAP GlobalView) and time tracking system (Workforce Manager) is preferred.-
- Strong analytical skills and attention to details are required.-
- Ability to speak and write in Korean will be an added advantage.-
- Results orientation:- Partners well with business team and manager to establishes clear, specific performance goals, expectations, and priorities.-
- Consistently meet and beat targets set.-
- Operates with personal ownership.-
- Holds self and others accountable for delivering high-quality results on time.-
- Customer Orientation-
- Dedicated to meeting the expectations and requirements of internal and external customers.-
- Utilization of internal customer information to understand customers' business issues and needs for improvements in services.-
- Establishes and maintains effective relationships with customers and gains their trust and respect.-
- Genuinely enjoys working with customers to build long-term partnerships.-
- Key to creating customer focus culture throughout their team/ department/ business unit.-
- Change management:- Quick to learn, embraces and adap

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