User Study Customer Service

2 weeks ago

Bayan Lepas, Malaysia Voxelmaps Full time

We are a consulting firm representing a large IT client. This position of User Study Research Assistant will be assisting our live user studies research project by working directly with participants who come to the site by taking them through different stations set up throughout the site location, getting the participant to do what is needed at each station following specific scripts. **THIS IS NOT FOR MEDICAL RESEARCH, IT IS A LIVE USER STUDIES COLLECTION FOR THE TECHNOLOGY FIELD.**

**The work week schedule will be determined by the Site Coordinator and/or the Project Lead and will include weekends (Saturday and/or Sunday), so you MUST be willing to work weekends for consideration for this position.**

This position will be a hourly position that will extend to approximately September 13th in duration**_ (however, scope of work could change based on client needs)_**. This is a temporary role that will not result in a full-time permanent position. However, dependent on the success of the project, there maybe opportunities for future employment.

**Opportunities**:
Get on the job training and mentoring from industry experts in user research and technology development

Help support the development of AI training in consumer devices

Work in User Testing for New Technology

**Responsibilities**:

- Assists with the execution of user-testing including site and station setup, breakdown, data review, intake/outtake of participants, recording/reporting of the participant experiences, and other research related activities.
- Provide a great experience for participants in the study and guide them through prompts needed for data collection.
- Maintain lab and equipment.
- Support in participant recruitment for the demographic needs of the study.
- Support all User Research staff in day-to-day tasks.

**Research Assistant Profile**:

- Possess great interpersonal communication (strong face-to-face customer service skills), relationship building, and be able to make participants feel comfortable (both written and verbal)
- Possess great organizational and analytical skills - strong attention to detail is key to this role.
- Be good at time management, work well in a fast-pace study environment, and have a willingness to take initiative.
- Adaptable and quick learner that enjoys tackling a large variety of problems.
- Experience with user/market research is desirable.
- Some basic technical experience is desirable.
- Experience with Microsoft Office/Microsoft 365 (especially Excel) is required.
- Some experience with iOS systems/devices is required.
- Must have a positive attitude and be willing to learn new skills

**_Only applicants that have been selected for an interview will be contacted. There are no internship positions available. Sorry, relocation is not offered._**

**RESPONSIBILITIES**:
You will work with the Project Manager directly at the study site. Show up to work on time, be willing to lend a helping hand, and make participants feel welcomed and engaged.

**QUALIFICATIONS**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. You must be comfortable speaking with participants and giving them instructions.

**EDUCATION and/or EXPERIENCE**:
High School Degree or equivalent. Be detail oriented and have the ability to multi-task. Be service oriented and be willing to support your team.

**LANGUAGE SKILLS**:
Ability to receive instructions from trainers. Ability to speak effectively with participants and team members. Bi-lingual applicants are highly encouraged to apply

**PHYSICAL DEMANDS**:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to move around, stand, use hands to finger, handle, or feel. The employee is occasionally required to walk, stoop, kneel, or reach with hands or arms. The employee must occasionally lift and/or move up to 10 pounds and rarely lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to identify and distinguish colors.

**WORK ENVIRONMENT**:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Environment is an indoor office. The noise level in the work environment is usually modera

  • User Study Customer Service

    6 days ago

    Bayan Lepas, Malaysia Voxelmaps Full time

    We are a consulting firm representing a large IT client. This position of User Study Research Assistant will be assisting our live user studies research project by working directly with participants who come to the site by taking them through different stations set up throughout the site location, getting the participant to do what is needed at each station...

  • Procurement and Customer Service Officer

    5 days ago

    Bayan Lepas, Malaysia Senzo Sdn Bhd Full time

    **Role** Procurement and Customer Service Officer at SENZO plays a pivotal role in the development of company's product portfolio, source new products to align with SENZO's business objectives and provide essential customer support. **Responsibilities** **Product Support, Sourcing and Procurement** Communication in spoken and written Mandarin and English...

  • Customer Service Executive

    2 weeks ago

    Bayan Lepas, Malaysia allstaff.com.my Full time

    Bayan Lepas, Penang - MYR 2800-3500 **Qualifications**: Business Studies/Administration/Management, Commerce, Marketing or equivalent. - Major in Business Information will be an added advantage. **Requirements**: - Excellent customer service and interpersonal skills. - Excellent communication skills. - Demonstrate analytical and problem-solving skills and...

  • Customer Service

    6 days ago

    Bayan Lepas, Malaysia Tokyo Electron Limited Full time

    ***Job Title Customer Service & Planning SpecialistJob Purpose and Content Duties involve but are not limited to supply chain services, inventory control, critical partsavailability and material handling:Customer Service Process orders for materials from sales staff or direct customers' contacts Update order information into the ERP System Coordinate with...

  • Customer Service

    6 days ago

    Bayan Lepas, Malaysia Tokyo Electron Malaysia Sdn Bhd Full time

    Duties involve but are not limited to supply chain services, inventory control, critical parts availability and material handling:Customer Service_ Process orders for materials from sales staff or direct customers' contacts Update order information into the ERP System Coordinate with suppliers regarding order status, shipping dates, prices, product...

  • Customer Service

    6 days ago

    Bayan Lepas, Malaysia Agensi Pekerjaan JobScoper Sdn Bhd Full time

    Job ResponsibilityTitle: Customer service - Korean speakers (training provided for everyone)Project: Social Media platformJob Scope Processing payment and client information in a manner that is precise and safeguards the seers personal and payment information To ensure efficient problem and complaint resolution. Attend to users' inquiries about the platform...

  • Internship - Customer Service Coordinator

    2 weeks ago

    Bayan Lepas, Malaysia ITW Meritex Sdn Bhd Full time

    Handling customers’ inquiries, requisition for quotes and orders - Document maintenance - Maintain all work orders, customers’ purchase orders - Handle all communication such as inquiry - Maintain all communication record - Maintain contract review period - Order processing and update part general data - Process and check forwarders invoices and submit...

  • Internship for Business Studies

    7 days ago

    Bayan Lepas, Malaysia Qdos Flexcircuits Sdn Bhd Full time

    Job Description 1. Involve in execution & implementation of supporting team. 2. Hands on learning experience of department system & familiarise with company SOP. 3. Assist in day-to-day operation tasks, updating system, perform data analysis & drive for continuous improvement on process flow. 4. To assist in document filing. 5. To assist & participate in...

  • Customer Service

    1 week ago

    Bayan Lepas, Malaysia Opulent Solutions Sdn. Bhd. Full time

    **Responsibilities**: 1. Act as the key window towards customer for Feedback, Quotation and Order Management. 2. Accept customer PO and process it accordingly on time. Work with internal team to deliver the order as per customer requirement. 3. Assist Manager to process RFQ with the objective to Quote to Win. 4. Work proactively to accomplish assigned...

  • Customer Service

    2 weeks ago

    Bayan Lepas, Malaysia Opulent Solutions Sdn. Bhd. Full time

    **Responsibilities**: 1. Act as the key window towards customer for Feedback, Quotation and Order Management. 2. Accept customer PO and process it accordingly on time. Work with internal team to deliver the order as per customer requirement. 3. Assist Manager to process RFQ with the objective to Quote to Win. 4. Work proactively to accomplish assigned...

  • Customer Service

    3 weeks ago

    Bayan Lepas, Malaysia Tokyo Electron Limited Full time

    *** Job Title Customer Service & Planning Specialist Job Purpose and Content - Duties involve but are not limited to supply chain services, inventory control, critical parts availability and material handling: Customer Service - Process orders for materials from sales staff or direct customers’ contacts - Update order information into the ERP System -...

  • Customer Service

    3 weeks ago

    Bayan Lepas, Malaysia Tokyo Electron Malaysia Sdn Bhd Full time

    Duties involve but are not limited to supply chain services, inventory control, critical parts availability and material handling: - **Customer Service**_ - Process orders for materials from sales staff or direct customers’ contacts - Update order information into the ERP System - Coordinate with suppliers regarding order status, shipping dates, prices,...

  • Internship - Customer Service Coordinator

    6 days ago

    Bayan Lepas, Malaysia ITW Meritex Sdn Bhd Full time

    Handling customers' inquiries, requisition for quotes and orders Document maintenanceMaintain all work orders, customers' purchase ordersHandle all communication such as inquiryMaintain all communication recordMaintain contract review periodOrder processing and update part general dataProcess and check forwarders invoices and submit to Finance department for...

  • Customer Service

    2 weeks ago

    Bayan Lepas, Malaysia Agensi Pekerjaan Graceful (M) Sdn Bhd Full time

    _**Job Purpose and Content**_ - Duties involve but are not limited to supply chain services, inventory control, critical parts availability and material handling: - Customer Service _ - Process orders for materials from sales staff or direct customers’ contacts - Update order information into the ERP System - Coordinate with suppliers regarding order...

  • Customer Service

    6 days ago

    Bayan Lepas, Malaysia Opulent Solutions Sdn. Bhd. Full time

    Responsibilities:Act as the key window towards customer for Feedback, Quotation and Order Management.Accept customer PO and process it accordingly on time. Work with internal team to deliver the order as per customer requirement.Assist Manager to process RFQ with the objective to Quote to Win.Work proactively to accomplish assigned KPIs which included but...

  • Customer Service

    3 weeks ago

    Bayan Lepas, Malaysia Tokyo Electron Malaysia Sdn Bhd Full time

    Duties involve but are not limited to supply chain services, inventory control, critical parts availability and material handling: - **Customer Service**_ - Process orders for materials from sales staff or direct customers’ contacts - Update order information into the ERP System - Coordinate with suppliers regarding order status, shipping dates, prices,...

  • Study Coordinator

    2 months ago

    Bayan Lepas, Malaysia Career Wise Consulting Full time

    Career Wise Consulting was founded in years 2013 and we create impact to your business strategies by providing outsourcing solutions to your HR operations. The solution is delivery with focus to strike a balance between customers' and employees' welfare, delivery model can be by project nature or by total solution, which comes with call centre facilities. We...

  • HR Service Specialist

    2 weeks ago

    Bayan Lepas, Malaysia Career Wise Full time

    **_Job Description:_** - Ensures employee/ manager inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards. - Conduct basic research, process transactions (on systems to which Tier 1 has access, with appropriate authentication and within security and data management guidelines), and answer questions...

  • Study Coordinator

    6 days ago

    Bayan Lepas, Malaysia Career Wise Consulting Full time

    Career Wise Consulting was founded in years 2013 and we create impact to your business strategies by providing outsourcing solutions to your HR operations. The solution is delivery with focus to strike a balance between customers' and employees' welfare, delivery model can be by project nature or by total solution, which comes with call centre facilities. We...

  • Customer Success Executive

    1 week ago

    Bayan Lepas, Malaysia Niagawan Plus Sdn Bhd Full time

    Are you a people person with a passion for technology and a knack for numbers? Our innovative SaaS accounting software company is looking for an energetic and driven Customer Success Executive to join our dynamic team. We’re dedicated to helping small and medium-sized enterprises (SMEs) streamline their accounting processes, and we need your expertise to...