Global Dispute Analyst

7 months ago

Kuala Lumpur, Malaysia Amex Full time

**You Lead the Way. We’ve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

**How will you make an impact in this role?**

This position is responsible for managing relationships with internal and external shareholders and other Line of Businesses to deliver the world's best customer experience every day in card holders' billing disputes as a Global Disputes Team base in American Express Malaysia.

**Job responsibilities**
- Providing optimum services to card members and merchants and delivering flawless quality in accordance with disputes policy and procedures
- Handle market specific enquiries such as Payment Receipt, Grey Zone claim
- Perform outbound calls to card members on additional and market specific case types such as Goods and Services not Received
- Point of escalation for call centers to explain on disputes cases that are unable to be CFR (Customer First Resolution)
- Act as liaison between network card issuer and acquirer partner JCB to enable fair and thorough disputes investigation to be completed
- Handle calls with highest quality standards and ensure we deliver our brand promise
- Uphold the highest level of integrity by adhering to compliance including, but not restricted to, law and regulations, privacy and data protection principles, anti-corruption, anti-money laundering, code of conduct and sanction rules
- Participate in briefings/trainings, town halls, employee engagement and team building activities

**Minimum Qualifications**
- Proficient in English (both verbal and written) - at least business level.
- Minimum JLPT N2 (Japan Language Proficiency Test) certificate for reading, writing, and speaking or equivalent experiences in the past working in Japanese market.
- Proficient in using Microsoft Applications.
- High sense of efficiency and accuracy.

**Preferred Qualifications**
- Native Japanese accent is a key requirement to enable effective communication with Japanese customers and shareholders
- Passion and confidence in communicating in Japanese is an essential requirement to be successful in this role as well as active listening
- Degree and above, with at least 3 years’ experience in the relevant field. At least 1 year of customer service experience
- Strong analysis and problem-solving skill to provide the best solution for customers
- In-depth knowledge on disputes Business Operational Policy and JCB Operational Policy
- Team player who is able to work in a diverse group with high level of integrity
- Great understanding on Japan market culture
- Business etiquette in writing in both Japanese and English
- Service-oriented and able to communicate well with conversational English
- Team player who is able to work in a diverse group with high level of integrity

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid or onsite arrangements depending on role and business needs
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities

  • Global Dispute Analyst

    7 months ago

    Kuala Lumpur, Malaysia American Express Full time

    Global Dispute Analyst (Issuer/Acquirer - Voice) **You Lead the Way. We've Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other....

  • Global Dispute Analyst

    7 months ago

    Kuala Lumpur, Malaysia American Express Full time

    Global Dispute Analyst (Issuer/Acquirer - Non Voice) **You Lead the Way. We've Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other....

  • Global Dispute Analyst

    7 months ago

    Kuala Lumpur, Malaysia Amex Full time

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...

  • Analyst - Business Support (Fresh Graduates)

    3 months ago

    Kuala Lumpur, Malaysia CBRE Full time

    **Analyst - Business Support (Fresh Graduates)** **Job ID** - 184743**Posted** - 18-Sep-2024**Service line** - Corporate Segment**Role type** - Full-time**Areas of Interest** Digital & Technology/Information Technology **Location(s)** Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia **Analyst - Business Support (Fresh Graduates)** **What...

  • Billing Analyst

    6 months ago

    Kuala Lumpur, Malaysia Air Products Full time

    AS-MY-Kuala Lumpur **Job Description and Qualifications**- Purpose - Responsibility for all aspects of billing related activities in the region. Billing Analyst is responsible to timely solve customer disputes that caused by various reasons and handle manual process which derived from unalignment with Air Products’ standard billing process required by...

  • Global Test Centre Support Analyst

    7 months ago

    Kuala Lumpur, Malaysia Abhidi Solution Private Limited Full time

    **Role Description** This is a full-time on-site role for a **Global Test Centre Support Analyst** located in WP. Kuala Lumpur. As a Global Test Centre Support Analyst, you will be responsible for providing technical support, troubleshooting, and customer support to our clients. This role involves collaborating with various teams to ensure smooth testing...

  • Billing Analyst

    6 months ago

    Kuala Lumpur, Malaysia Air Products Full time

    AS-MY-Kuala Lumpur **Job Description and Qualifications** - Purpose - Responsibility for all aspects of billing related activities in the region. Billing Analyst is responsible to timely solve customer disputes that caused by various reasons and handle manual process which derived from unalignment with Air Products’ standard billing process required by...

  • Finance Operations Global Analyst

    6 months ago

    Kuala Lumpur, Malaysia Ria Financial Services Full time

    Finance Operations Global Analyst A Finance Operations Global Assistant is primarily responsible for posting various financial transactions to the general ledger and reconciling accounts. In addition, the Finance Operations Assistant will prepare various reports to provide to management. This team member will also be required to assist with special projects...

  • Investment Analyst/associate, Strategic Development

    6 months ago

    Kuala Lumpur, Malaysia 500 Global Full time

    Investment Analyst/Associate, Strategic Development **Our Mission** We uplift people and economies around the world through entrepreneurship. **About Us** 500 Global is a venture capital firm with more than USD2.7 billion in assets under management that invests in founders building fast-growing technology companies. We focus on markets where technology,...

  • Business Analyst Regulatory Reporting

    7 months ago

    Kuala Lumpur, Malaysia S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 10 S&P Global Market Intelligence **The Role**: Regulatory Reporting Business Analyst **The Team**: We develop the leading SaaS solution for regulatory reporting in the global market. Our 500+ clients include top banks, investment firms, and financial institutions. Our dashboard is considered the...

  • Cyber Security Analyst

    7 months ago

    Kuala Lumpur, Malaysia SSquad Global Full time

    **RESPONSIBILITIES** A cybersecurity analyst protects company hardware, software, and networks from cybercriminals. The analyst's primary role is to understand company IT infrastructure in detail, to monitor it at all times, and to evaluate threats that could potentially breach the network. **RESPONSIBILITIES** **To support regional operation**: -...

  • Lead Research Analyst

    6 months ago

    Kuala Lumpur, Malaysia S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 11 Lead Research Analyst & Manager, Agricultural Sustainability, Agri business Research **The Team**: We are currently looking for a Agricultural specialist to join S&P Global Commodity Insights ’ dynamic Agribusiness Research, to help driving Agribusiness Sustainability data and research....

  • Analyst, Global Banking

    6 months ago

    Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Some careers grow faster than others.** If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC. HSBC’s global capabilities and footprint allow our Global Banking teams to provide a single coverage point for multinational clients operating...

  • Collections Analyst

    6 months ago

    Kuala Lumpur, Malaysia Berkshire Hathaway Specialty Insurance Full time

    **Who are we?** A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway’s insurance operations, we bring our solutions to market with our...

  • Officer, Aml/kyc

    6 months ago

    Kuala Lumpur, Malaysia Citi Full time

    Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At **Citi**, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training...

  • Workforce Analyst

    6 months ago

    Kuala Lumpur, Malaysia amIT Global Solutions Full time

    About Company: amIT Global Solutions (AGS) is an Information Technology Services and Solutions provider headquartered in Singapore provides complete IT Services, Enterprise Solutions, IT Outsourcing, IT Consulting, Managed Services and Business Process Outsourcing. We have highly qualified team of vibrant experts in wide range of technology and solutions in...

  • Data Analyst

    6 months ago

    Kuala Lumpur, Malaysia Knight Frank Full time

    Company: Knight Frank Asia-Pacific Location: Menara Southpoint, Mid Valley, Kuala Lumpur **Job Type**: Full-Time **Scope** Knight Frank is seeking a talented, driven and detail-oriented Analyst to join our _Shared Services Centre_ within the Global Capital Markets team. Our Headquarters is in Singapore and we are looking to grow the team in Kuala Lumpur...

  • Analyst - Intercompany Finance

    6 months ago

    Kuala Lumpur, Malaysia Pall Corporation Full time

    Pall is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health. Learn about the Danaher Business System which makes everything possible. The Analyst - Intercompany Finance plays a key role in the Intercompany function within the financial closing....

  • Real Time Analyst

    7 months ago

    Kuala Lumpur, Malaysia amIT Global Solutions Full time

    About Company: amIT Global Solutions (AGS) is an Information Technology Services and Solutions provider headquartered in Singapore provides complete IT Services, Enterprise Solutions, IT Outsourcing, IT Consulting, Managed Services and Business Process Outsourcing. We have highly qualified team of vibrant experts in wide range of technology and solutions in...

  • Analyst, Internal Audit

    3 months ago

    Kuala Lumpur, Malaysia S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 09 S&P Global Corporate **Role**: Internal Audit Analyst **Grade (relevant for internal applicants only)**: 9 **The Location**: Penang or Kuala Lumpur, Malaysia **The Team**: S&P Global (SPGI) is a leader in credit ratings, benchmarks and analytics for the global capital and commodity markets. You will...