Account Manager Facilitator

1 week ago


Petaling Jaya, Malaysia The Future Commerce Sdn. Bhd. Full time

**Responsibilities**:

- Responsibilities:

- Operating as the lead point of contact for any and all matters specific to your assigned merchants.
- Set up and product training for AVANA Platform.
- Conduct merchant workshops for potential leads and existing merchants.
- Develop online shopper insights and support strategies and plans that deliver category growth based on online consumer, shopper and online customer requirements.
- Develop and propose the online picture of success for the category. Support its implementation and continuously review the effectiveness of online activities.
- Develop and strategize media buying for Facebook, Instagram and Google Shopping Ads.
- Consultation on location when requested.
- Building and maintaining strong, long-lasting merchant relationships.
- Generate new business using existing and potential merchant networks.
- Resolve conflicts and provide solutions to customers in a timely manner.
- Specific areas of focus will be managing relationships and capabilities to enhance consumer value and accelerate growth. This includes data/measurement, customer activations, sales planning and operations.
- Leverage data & experience to pull out business trends to share internally and with the customer, continuously develop and measure tests and learn.
- Participate in merchant engagement activities such as roadshows, guest speaker roles etc.
- **Requirements**:

- Proven work experience as a Sales Account Manager or Sales Account Executive
- Hands on experience in sales in an eCommerce industry
- Knowledge of eCommerce /online sales is compulsory and to continuously keep up-to-date with the latest trends, features insights
- Familiarity of sales performance metrics
- An ability to deliver projects and answer inquiries on time
- Possess at least a Bachelor's Degree in Business Administration, Marketing or relevant field.
- Sales Planning Expertise
- Customer management experience
- Strong analytical skills
- Marketing expertise
- Strong problem-solving capabilities
- Sound communication skills
- Resilience**Benefits**:

- EPF
- SOCSO
- Annual Leave


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