Telesales Executive

5 months ago

Kuala Lumpur, Malaysia Glow International Malaysia Sdn Bhd (GLO LASER CENTRES) Full time

**COMPANY PROFILE**

As the pioneer of Laser & IPL treatment in Malaysia, we pride ourselves on our high tech, fast and effective treatments to our clients. We pay attention to customer’s needs and progress journey to ensure total confidence and happiness.

We focus to inspire and energise our team to be updated with market trends and to be professionally consistent with their techniques & knowledge hence training our staffs remain the core and priority in everything that we do.

Glo is filled with glow, positivity and great clients - making us a unique place to work in. We offer glo-ing opportunities for personal development and advancement to help us power up and power on to offer excellent and professional services to our client while achieving self-satisfaction.

Let’s make the world glo-w

**JOB **SUMMARY**

Manage the daily operation of telesales department to ensure service delivery standards are met and maintained according to company objectives.

**JOB RESPONSIBILITIES**

**Sales**

1. Generate sales and interest by promoting company’s products, services and treatments via phone calls to customers

2. Preparation of weekly, monthly and yearly sales report and records

3. Strive towards meeting the assigned sign up volume and call volume

4. Achieve monthly personal sales target and team’s target

5. Work with the data provided by the Marketing department to pursue promising leads with persuasion and persistence

6. Initiate contact (i.e. cold calling) with previous/cold leads to reduce passive reaction

7. Communicate and coordinate customer appointments booking by liaising closely with every centre and clinic

8. Using the sales script provided to drive sales and respond to customers

9. Updating the company system (i.e. Pipedrive) is optimally utilised at all times by keeping a record of calls, sales and notes on customers

10. Ensure telesales activities follow-ups are completed in a timely manner

11. Stay abreast with the products, services, promotions and treatments offered by the company as well as telesales best practices

12. Providing suggestions on new ideas to keep motivation levels high as well as new ideas to improve the telesales operations

**Customer Service**

1. Initiate and maintain contact with customers to work towards building a positive relationship with customers to encourage returning customers

2. Introduce the company’s products, services and treatments to customers in order to follow up with further steps of the sales process

3. Address any queries or concerns customers may have in regard to the Glo’s treatments, and products

4. Manage customers’ comments, feedback and complaints by offering solutions based on their concerns or needs, guided by the department and company’s SOPs

5. Updating the database with customers’ information, after each call

6. Ensuring customer follow-ups are completed in a timely manner

7. Ensure all calls made meet the agreed standards of performance

8. Providing suggestions on possible improvements to customer service within the organization

**EDUCATION AND JOB REQUIREMENTS**

1. At least 2 year(s) of working experience in a customer service role or sales experience in a call-centre or related environment

2. Bilingual in both English and Chinese languages to liaise with customers

3. Strong customer-orientation and communication skills

4. Proficient in Microsoft Office tools (i.e. Words, Excel PowerPoint, etc)

5. Exceptional sales and negotiation skills

6. Ability to provide excellent customer service

7. Ability to deal with different personalities

8. Ability to handle rejection and stress in soliciting customers

**REMUNERATION AND BENEFIT PACKAGE**

1. Attractive remuneration package

2. Rewarding commission scheme and incentives

3. HQ based with 5 days work

4. Staff purchase, product allowance, staff facial treatment

5. Annual engagement events

6. Annual leave, birthday leave, marriage leave ,maternity leave, etc

7. Medical benefits

8. Career development and advancement opportunities

9. Positive & energetic working environment. Strong support from the management including a dedicated digital Marketing team, HR team, Operations team and Finance team, so you can focus on what you love to do

10. Open-minded management that are always open to ideas to build brand together

**Job Types**: Full-time, Permanent

**Salary**: RM2,500.00 - RM4,000.00 per month

**Benefits**:

- Additional leave
- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Attendance bonus
- Commission pay
- Performance bonus
- Yearly bonus

**Experience**:

- Telesales (Beauty Industry preferably): 3 years (preferred)

**Language**:

- English (preferred)
- Mandarin (preferred)

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