Customer Service Executive 客服人员

3 weeks ago

Ipoh, Malaysia Top Click Sdn Bhd Full time

**INDUSTRY: E-Commerce Solution Provider**

**Benefits**:

- **Transport Allowance, Mobile Allowance & Performance Bonus** provided.
- **Medical benefits** provided.
- **Career development** guaranteed.
- **Opportunity to work with top brands** from different industries.
- **Company events & activities.**:

- **Strategic location**, nearby facilities e.g. banks, restaurants and supermarkets.
- **Positive and harmonious working environment** that emphasizes work-life balance.

**Responsibilities**:

- **Responsible for E-Commerce platform’s order and inquiries** from all the online portals (Shopee, Lazada, TikTok, etc).
- **Liaise and coordinate with customers** on sales enquiry, quotation, order processing, resolving complaints.
- **Resolving customer complaints and issuing refunds **as needed.
- **Maintaining the good response rate** for all the online portals (Shopee, Lazada, TikTok, etc).
- **Respond promptly to customers** on a timely basis on all social engagement, address any issues escalated from customers, and establish a good relationship with customers.
- **Work with operation team** to ensure backend such as pricing, product listings, campaign banners and collaterals, and inventory of products are up to date.

**Job Requirements**:

- **Fresh graduates are welcome to join**:

- Fluent in verbal and written communication skills (English & Bahasa Malaysia).
- Able to multitask, prioritize and self-manage time efficiently.
- Ability to work in a fast-moving environment, critical thinker, and have good problem-solving skills.
- Strong interpersonal and communication skills.

**Job Types**: Full-time, Permanent

**Salary**: RM2,200.00 - RM3,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Holidays
- Monday to Friday

Supplemental pay types:

- Attendance bonus
- Performance bonus
- Yearly bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

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