Customer Experience Specialist

2 months ago

Brickfields, Malaysia Career International Fos Sdn. Bhd Full time

As a Customer Experience Professional, you will be responsible for delivering exceptional customer service and ensuring outstanding experience for our customers across all touchpoints. Your main duties will include:

- Providing exceptional customer service: You will be the primary point of contact for our customers, addressing their inquiries, complaints, and feedback. You must be able to handle these interactions with empathy, patience, and professionalism.
- Understanding customer needs: You will need to understand the unique needs of our customers and provide tailored solutions to their problems. You will be expected to anticipate customer needs and proactively offer solutions.
- Improving customer experience: You will work closely with other teams to improve the overall customer experience, identifying pain points and developing strategies to address them. You will be responsible for implementing changes to improve customer satisfaction and loyalty.
- Ensuring customer satisfaction: You will be responsible for measuring customer satisfaction and ensuring that our customers are happy with our products and services. You will be expected to analyze customer feedback and use it to improve our offerings.
- Collaborating with cross-functional teams: You will collaborate with other teams, such as marketing, sales, and product development, to ensure that our customers have a seamless experience across all touchpoints. You will be responsible for communicating customer insights to these teams to inform their decision-making

**Job Types**: Full-time, Permanent

**Salary**: RM3,800.00 - RM7,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- 13th month salary
- Commission pay
- Overtime pay
- Performance bonus

Ability to commute/relocate:

- KL Sentral: Reliably commute or planning to relocate before starting work (required)

**Language**:

- Japanese (required)

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