Service Manager

3 weeks ago


Batu Caves, Malaysia Truckquip Sdn Bhd Full time

The main purpose of this job is to oversee the entire operations of a commercial vehicle's workshop to increase sales revenue and meet targets for turnover, profits, and market share growth. Our workshop is based at Batu Caves, Selangor and we are one of the pioneer in the commercial vehicles industry.

**AREAS OF RESPONSIBILITY**

1. **Aftersales Operations**

Lead and positively drive aftersales operations to achieve targeted results. Develop and implement strategies to optimize aftersales performance. Prepare and submit aftersales reports in a timely manner to the management.

2. **Workshop Budget**

Propose, develop and execute the annual workshop budget in-line with the Company’s business plan. Ensure budget utilization in prudent manner and optimized.

3. **Key Performance Indicators**

Clearly comprehend key performance indicators (KPI) and strategize effective plans to achieve them. Implement performance measurement systems to monitor progress and make data-driven decisions. Communicate effectively with internal stakeholders to provide updates and insights.

4. **Quality Assurance**

Ensure the highest repair quality for all commercial vehicles serviced in the workshop. Implement quality control measures to meet or exceed industry standards.

5. **Customer Satisfaction**

Manage and resolved customer relations matters with regards to branch territory. Ensure customer satisfaction index (CSI) is at targeted level.

6. **Employee Development**

Support the development of employees through proper learning intervention and on job coaching session.

**Qualifications**
- Degree/Diploma in Automotive Engineering or equivalent.
- 5 years and above of experience preferably in the automotive industry (Commercial Vehicles). Have managerial role experience and demonstrate expertise in workshop service management.
- Excellent command of both written and spoken English and Malay.
- Possess strong technical knowledge and customer handling skills.
- Ability to cope well under pressure.
- Microsoft Office.
- Effective Management Skills
- Effective Communication and Negotiation Skills.
- Confident, dynamic, and highly customer
- oriented with a positive attitude.

**Salary**: RM2,224.21 - RM10,603.33 per month

**Benefits**:

- Health insurance
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Application Question(s):

- Do u have any experience working in commercial vehicles industry (i.e, Trucks, Buses and Lorries) ?

Ability to Commute:

- Batu Caves (required)


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