![Proton Rawang 4S Centre](https://media.trabajo.org/img/noimg.jpg)
Customer Relations Executive
1 week ago
1. To perform administrative and clerical function
2. Manage customer service experience by creating a supportive customer satisfaction work environment e.g. welcome, greet and direct customers, offer refreshment
3. Prepare and provide Customer Service Analysis report:
- a) Customer Focus Compliance Analysis
b) 72 Hours callback
c) Complaint Analysis
d) CSI Trend Analysis
e) To prepare Minutes of meeting (MOM)
f) Other reports that are assigned by the Service Managers
4. Perform all operational tasks as company policy guideline
5. To handle, track and resolve customer complaints
6. To manage service appointment system
7. To update customer complaint within 24Hours and ensure daily tracking and updates of customer complaints
8. Participate in required process improvements teams and project/ task forces as assigned by Service Manager
**Job Types**: Full-time, Permanent
Pay: RM2,000.00 - RM3,000.00 per month
**Benefits**:
- Free parking
- Maternity leave
Schedule:
- Monday to Friday
- Weekend jobs
Supplemental pay types:
- Commission pay
- Overtime pay
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Customer Service: 2 years (preferred)
**Language**:
- English (preferred)
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